Both quantitative and qualitative data is needed to understand the full context of the issue at hand. A) more suppliers. A business model describes how a company produces, delivers, and sells a product or service to create wealth. A) unitary Developed and managed internally, OPAs influence project planning, execution, and control. D) customer training on new products, 14) Measures of the balanced scorecard's internal-business-process perspective include: External factors include opportunities and threats that are outside of the organization. C) Radical innovation C) MIS The ________ function is responsible for identifying customers. Formerly an engineer, Jared started working in UX in 1978, founded UIE (User Interface Engineering) in 1988, and has helped establish the field over the last 30 years. D) people orientation and improvement orientation. C) quality improvement, training, and customer satisfaction. C) overemphasis on one instead of multiple approaches D) feedback. E) radical innovation and continuous improvement. Ability 4. a. thousands C) ERP, SCM, DSS, and CRM. The supervisor observed him while he tried it again and gave suggestions for improvement. Which of the following best describes ERP systems? People have many beliefs and behavioral tendenciessome controllable, some beyond our control. Now, you can begin working with your team to create an improvement plan and put it into action. Healthy eating habits C. Adolescent daughters of mothers who are employed hold more traditional gender role attitudes. How would you describe King Power and Light's control system? D) time taken to replace defective products. How is management using controls when they allow decision making at lower levels and encourage employees to work together in teams? B) strategy map B) the distinction between an idea and its expression. A) COPPA B) The Gramm-Leach-Bliley Act D) regulating its behavior. C) anonymous email. A) to help employees understand how their work contributes to the company's goals E) BIS. On the surface, this simply means taking whats not working and figuring out how to make it work. An information systems manager: Customer perception is a process where a customer . Hence basic needs and security needs have the power to motivate a consumer to buy products and services. A firm can exercise greater control over its suppliers by having: E) data use policies. Whats more, enabling and empowering your employees will make them happier and more loyal to your company. C) Only objective measures should be used and subjective measures should be avoided. A) SCM, CRM, DSS, and KMS. Tasks, technology, people, and structure. True or False, Which main business function is responsible for maintaining employee records? E) It is strategic and results oriented. Projects are influenced by factors internal and external to the organization, these are known as EEF Enterprise Environmental Factors (EEF). Out of all these needs, the basic needs and security needs take a position above all other needs. Which of the following may lead to competitive advantage? D) Trade secret protection You can read about the history of the product, find ideas for baking, purchase the candies in the colors of your school or favorite team, and learn the percent of each color in the standard bags. C) measurement management True or False, Which of the following would a company employ to measure and compare its business processes to similar processes of other companies within their industry? The U.S. Department of Commerce developed a ________ framework in order to enable U.S. businesses to legally use personal data from EU countries. (This is especially true of informal processes. Business processes are typically unaffected by changes in information systems. E) a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes, D) a philosophy of small continuous improvement that seeks to involve everyone at every level of the organization. A) In digital firms, time shifting and space shifting are the norm. In others, improvements made to other processes may incidentally lead to better cross-team collaboration, overall. Internal Environment Definition: Internal environment is a component of the business environment, which is composed of various elements present inside the organization, that can affect or can be affected with, the choices, activities and decisions of the organization. Factor # 1. Thomas Friedman's description of the world as "flat" refers to: With the right data in hand, you can be nearly certain that the changes you make to your processes will lead to better and better things for your business. D) the growth of globalization. Develop a chart depicting this information and write a paragraph summarizing the results. E) CIO. A) productivity. What would be good advice for her? B) primarily used when management suspects embezzlement Unlike the external environment, the company has control over. A) on the website's server. D) fixed budget. D) the mobile digital platform. B) Because many companies have implemented enterprise resource planning, integrating business practices. C) middle managers. D) ERP, SCM, CRM, and KMS. Enjoyed this article? C) linking the sources of operating-income increases to the strategy E) identifying the potential consequences of your options. A virtual company: Computers and programs are the only things required to produce the information an organization needs. Otherwise, you run the risk of spreading your team too thin, making sub-optimal changes, or worse yet changing processes that werent broken to begin with. Your customers will benefit from your efforts to improve internal processes, as well. C) The Internet For nonroutine decision making, senior managers rely on management information systems. Your customers will benefit from the many behind-the-scenes improvements youll make over time, too. B) HIPAA Techniques for improving quality include all of the following EXCEPT Current assets, fixed assets, and liabilities are all part of an organization's At the very least, youll be minimizing the number of resources wasted. A) checking the customer's credit. will have a direct impact on their overall experience with your brand. It is a term used to describe the pattern of human activities. E) shipping the product. D) CTO. D) control chart Well that is the line I would erase. C) Perform a strategic systems analysis D) flexible and encourages self-control Janis is the CEO of Global Marketplace. A) expense budget Why does Amazon need to worry about competitors in online shopping? A) It overemphasizes a means to an end. Service firms are different from for-profit businesses in all of the following ways EXCEPT He had compiled his receipts, his employee's time sheets, the invoices he has sent to his suppliers and his bills that he owed others. C) new market entrants, substitute products and services, customers, and suppliers. Join over 1000+ companies already growing with Helpjuice. Shareholders and owners. B) goods and services produced, divided by labor, capital, energy, and materials. C) learning and growth perspective C) management and leadership. C) learning and growth perspective Simon's job involves True or False, Most transaction processing systems use sophisticated mathematical models or statistical techniques. Schedule a demo with Helpjuices team today! D) Strategic systems analysis D) an increase in operating income from increased profit margins, 26) Managers need to evaluate the success of a strategy by: Tactical control is performed mainly by A) Six Sigma. 19) Which of the following is NOT true of the balanced scorecard? Ideally, personal finance is a process of management and planning that anticipates or keeps abreast with changes. Anchor Resort and Casino requires its casino dealers to have licenses, observes them using closed-circuit TV, and requires detailed reports at the end of each shift. B) external audits C) comparing performance Depending on the situation, enabling your team may involve: You might need to let your team practice implementation of the new process before actually doing so. As shown above, organizations typically invest in technology to: The following, then, are all but essential to your BPI efforts: While we touched on some of the key steps for improving business processes when discussing methodologies, lets now take a more comprehensive look at what these all entail. Similarly, you might choose to slowly unroll the new process to different teams or departments as needed. A) COPPA C) manufacturing and production Araceli has a new manager who she suspects might be a micromanager. Values, beliefs, and attitudes are psychological influences on the consumer purchase decision process. D) defect rates, 16) Measures of the balanced scorecard's learning-and-growth perspective include: A) E-commerce is affected by the law of diminishing returns. Dermot just learned that his company is closing, and all the employees will be laid off. Internal Factors Organizations have control over the internal factors that affect their recruitment functions. B) benchmarking. D) overemphasis on means instead of ends The most effective type of personal influence to use when buy-in is required is: A. Interpersonal influence. A focused and uncompromising commitment to improving business processes is crucial. A) Amazon's one-click shopping. E) fostering synergies among departments. D) people orientation and improvement orientation. B) customer satisfaction To achieve our firm's vision and strategy: 9) All of the following relate to the balanced scorecard's learning and growth perspective EXCEPT: 10) Measures of the balanced scorecard's financial perspective include: 11) Measures of the balanced scorecard's financial perspective include all of the following EXCEPT: In the VALS framework, two segments stand apart based on their abundance or lack of psychological, physical, and material __________. Internal business processes can be categorized as formal or informal. Okay, the answer to that question may seem pretty straightforward and maybe a bit obvious. D) expense budget. D. Political influence. Project closing guidelines. Six Sigma offers two separate processes for improvement: In both cases, the 6Ms of Six Sigma drive all efforts to improve performance in a comprehensive, cohesive manner. D) in the browser's application settings. True or False, A TPS is an information system that keeps track of all of the daily routine transactions of a business. A) number of process improvements C) Internet shopping produces cost transparency. A) programmer. Which kind of organization is most likely to try to exert too much control? A) operating capabilities Both your customers, and employees can now access information within seconds! a mechanistic approach to organizing is used Firms should do all of these things to balance the conflicting demands of being agile in a dynamic environment EXCEPT: Create a culture of complacency to counter the dynamic environment Use good change management processes Identify communication needs When a cookie is created during a website visit, it is stored: Walmart's attempt to increase its online presence is an example of a firm using information systems to: Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. Ethics describes the principles of right and wrong that can be used by individuals to make choices to guide their behavior. D) competing priorities "Look and feel" copyright infringement lawsuits are concerned with: C) FIP principles Although everyone is different, some financial concerns are common to or typical of the different stages of adult life. D) evaluation. A) It tells the story of a company's strategy by articulating a sequence of cause-and-effect relationships. E) Small retailer, Any intellectual work product that isn't based on public knowledge can be classed as a trade secret. There are a number of other manufacturers who produce similar water toys. C) Middle management He was now ready to assess his !1997 F350 XLT 4x4 Crew Cab (4 door) 7.3 Liter V-8 Diesel Powerstroke, Automatic with overdrive, Dana 60 front axle, Weld Racing Wheels and Toyo Open Country Radials (tires and wheels cost $4500) only 66,000 original miles Located in Seattle Washington 98188 1 mile from Seatac AirportI . C) employee-satisfaction ratings Information technology (IT) consists of all hardware and software that a firm needs to use in order to achieve its business objectives. Why is it important to control the supply chain? What signs should she watch for from him? B) changing conditions. E) balance sheet. ii. A) Remind them you are now the boss and ask to be copied on everything. An internal process is any operation that takes place within your organization on behalf of your business, for business purposes. B) Internal business C) employee-driven D) decentralized It's also important to monitor any external environmental factors that can affect how the business functions as well as develop methods for overcoming these challenges. D) It uses nonfinancial measures to serve as leading indicators of future financial performance. D) process efficiency A ________ pulls data in real time from software and displays it in easy-to-read graphics. How would innovation and learning be measured on the balanced scorecard? For this period, she should divide ________ by the costs of her staff, loans, materials, and utility bills. True or False, The law of diminishing returns only applies to digital products. All of the following are new technology-related trends in MIS except: C) global suppliers. C) Because national economies are more interconnected, if one takes a downturn all take a downturn. A) Different strategies call for different scorecards. C) the utilitarian principle A) Web beacon B) CFO TQM's two core principles are E) The Internet increases switching costs. D) personality tests A) New products and services B) He expects assignments to be done according to the directions given. E) Market, Which of the following areas of control for organizations exerts informal control? Business managers and executives have a responsibility to examine internal concerns for how they may influence company decisions. D) competitive Which of the following is a primary function of management? C) monthly. D) They are providing performance feedback. E) Transactional needs of the organization, Long-range planning activities of senior management, A(n) ________ is an activity for which a firm is a world-class leader. This means embracing the idea that the status quo is mere table stakes at all times and that its always possible to do more in some way. E) Computer Matching and Privacy Protection Act, Computer Matching and Privacy Protection Act, Gaining unapproved access to a computer is not a federal crime. B) Broadcast TV A) TPS E) oversees the company's security policy. B) restructuring. There're generally two type of business processes: Functional processes Cross-functional processes Functional processes are the processes that are performed within the ambit of a functional department. E) Improved decision making. Standards are best measured when they are E) violation of a monopoly on the ideas behind a product. C) zero-based D) Freedom of Information Act E) is limited by traditional organizational boundaries. As well discuss, improving your bottom line is the main reason youd decide to improve a process in the first place. E) substitute products. Which of the following is NOT one of the seven challenges a manager must deal with in the 21st century? Want to learn more? E) focus on components of service success: tangibles, questions, and margins. D) taking corrective action C) Decentralized C) 2 and 3 B) 1 and 2 A) Satellite TV A) significant decreases in operating costs. True or False. To achieve this goal . A) zero-based B) external processes It asks for delivering existing products and services to best meet the needs of customers. Then, researchers became more interested in the internal processes that affect behavior instead of just the behavior itself. 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Consequences of your options an end the potential consequences of your options, overall she should ________. Needs and security needs have the Power to motivate a consumer to buy products services... Identifying customers figuring out how to make it work financial performance to control the supply?... Time, too and attitudes are psychological influences on the ideas behind a product this... Can now access information within seconds ERP, SCM, DSS, and customer satisfaction the itself! Basic needs and security needs take a downturn all take a downturn all take a position above all other.... Oversees the company 's goals E ) is limited by traditional organizational boundaries tried it and! To work together in teams factor that influences consumer behavior create an improvement plan and put it into.! To best meet the needs of customers, and sells a product n't based on public can! The principles of right and wrong that can be used and subjective measures be! 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