more. Kalahari Resorts & Conventions - Round Rock: Wonderful hotel but MAJOR COVID issues - See 182 traveler reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. The staff was not very friendly at all it was like they did not care about customer service at all. Ice cream parlor and candy shop- $7 for 1/4lb of candy. Ok fine. Ok so I got 4 toppings and paid for it but when I got my receipt my pizza total was over $40. It looked like the kitchen and waitstaff did not have enough people working. Taxes and fees that are shown are estimates only. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. Checkout is automatic, but can enjoy all activities till 3pm. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. My family and I are currently staying at this location. I dont know if you have ever stayed at the Gaylord or Wolf Lodge? I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. Fifth issue, we contacted housekeeping as instructed on day two of our visit in order to get fresh towels. On top of that my family had a wonderful time at the resort and want to go back! I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. They have a restaurant inside the water park and a bar for adults. She never did anything that would need a pass. I kept it together until after the fireworks show. This is the version of our website addressed to speakers of English in United Kingdom. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Please include your reservation #, email address, & phone # as well as mention your Trip Advisor review, so that we may connect further regarding your unsatisfactory experience. But we expected the service that goes with it. If your child is tall like mine, age is irrelevant. Clement concluded that Farini's 'lost city' was shown to exist but as a natural formation. No outside food allowed. Clement concluded that Farini went deep into Southern Africa, but he never actually went to the heart of the Kalahari where he claimed the Lost City was sited. The rooms are fine. Im not kidding I asked all 6 people working the front desk and they all gave me a different answer. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? Skip to main content Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other travelers. Yesterday half the slides were closed. People were living on the site of the present-day city, located along the Seine River some 233 miles (375 km) upstream from the river's mouth on the English Channel (La Manche), by about 7600 bce. They just wouldnt have understood. Read the long version for specifics on guidance on how to stay from a hospitality perspective. I go back once in a while because the theme park is open in public even their restaurants. SO MUCH for littles to do! Im creative! The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. This is the largest indoor waterpark in America, all 223,000 square feet of it. Ok I dont carry change but I had a house key and managed to make it work. We did complain and recieved apologies from the staff. Some F&B outlets don't offer fountain, some do. The service issues will eventually work themselves out. The website is atrocious. Now, we knew the food was $$$$. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. The breakfast is only served in one location as the other resturant isnt even open yet. And deafening. However we were sent to 3 different locations because no one who works here seems to know where anything is. No luck on that as there is only one washer and dryer on the entire floor of the hotel that was always already in use every time I checked it. Yesterday half the slides were closed. Room types may vary. But you don't actually need any sort of pass to enjoy Tom Foolery. Origin of the mystery[edit] In 1885, the Canadian Guillermo Farini (pseudonym of William Leonard Hunt) was one of the first westerners to cross the unexplored portion of the Kalahari. Xian, went above and beyond to help locate it and return it to my son. We were told our rooms would be close and on the third floor. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. What? Same with checkout. We will do the big slides.Who cares that her friends we drove 3 hours to meet who are 2 years older than her are happily playing in the kid area. However, there is plenty to do for all ages. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. ROUND ROCK, Texas (KXAN) Kalahari Resort & Conventions, Round Rock's 351-acre, family-friendly resort, is celebrating one year of operations in the city . Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Xian, went above and beyond to help locate it and return it to my son. Overall: Lots to do as a family! Food: Resort food is meh and very expensive. Water park had variety of slides for all thrill levels. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. Next time I am going to look into renting a cabana. There was usually long lines for the Zip Line attraction. However, its cold, unfriendly. Just keep luggage in car and save the $250! First issue, the line to check in was INSANE. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. Paris, city and capital of France, situated in the north-central part of the country. Xian, went above and beyond to help locate it and return it to my son. We bought the package deal and everyone got a pass. Needless to say, we WILL NOT be returning to this resort. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. 2. 60 tickets to do the big zip line. But all other restaurants didn't open till 11pm. Up close beautiful. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. Do not put yourself through this. Just didn't cut it for my family.Overall, great experience and I would go back again. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. Check-in time begins at 4:00 pm. Ok fine Ill go through front desk! I decided to take my family on a long weekend get away and thought this place would be perfect. The biggest surprise is there is NO BREAKFAST outlet!! If youre smart, you will save your money and stay elsewhere. Now, we knew the food was $$$$. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. To test this premise Clement explored what he regarded as Farini's true route and discovered a set of monumental rocks, resembling walls. It's only been open for 3 weeks and already this many issues! It was so over crowded we had to wait 5min or longer just to get on the elevator. Not many actual games. The disappointment in your stay is evident. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. Again the food and drinks are very over priced, but offered within the park it self- for convince. Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 This is the version of our website addressed to speakers of English in the United States. How many families can afford $24 a plate for dinner? Nope. The le-de-France [1] is the compact region immediately surrounding the capital of France, Paris. There was usually long lines for the Zip Line attraction. We moved on to Tomfoolery which was ok I guess if a large percentage of the games being out of order isnt an issue. Payments made by partners impact the order of prices displayed. Thank you. It looked like the kitchen and waitstaff did not have enough people working. Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. Last minute changes I guess. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. Phone Numbers. Seriously? Up close beautiful. Its called grotto and its like a cave but only adults are allowed to enter. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. But for being a "family resort" Im disgusted. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. For as much as I paid to stay here the customer service should have been outstanding. We appreciate that you took the time to comment & am glad to hear you had an amazing time. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. The gym is very well equipped. We were told our rooms would be close and on the third floor. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. We had the 2 bedroom family suite. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Weve watched it come to life, stayed up to date with the website etc. There are employees just moving around at snail pace. The amenities in bathroom were hit & miss - lotion dispenser almost empty but towel requests via text were fulfilled quickly. They have considered all things from babies to teenagers. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. Nope told by front desk they not answering at 10:30 because they close at 11 and are probably tired. As such, the region includes the now far-flung suburbs of the Paris metropolis, together with several large surrounding towns that form part of the larger conurbanation. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. I asked her why it was so much and she said it was due to the toppings. Third issue, when we arrived to our room we found hair everywhere in the bathroom. We finally got into our room and headed to the water park after a quick change. Over the top amenities and decoration? $7 for a domestic beer. Tripadvisor performs checks on reviews. Location & Hours 3001 Kalahari Blvd Round Rock, TX 78665 Get directions Edit business info Amenities and More Staff wears masks Accepts Credit Cards Free Wi-Fi 3 More Attributes About the Business An interactive world of fun and adventure with state-of-the-art thrill rides, games, and more! Seriously? This information will be used for that purpose. But every F&B on the resort is over priced. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. August 10, 2022 Amy Smith 0. OkayLong version now: There are several kinks that need to be worked out. Here is the short version as a family with a 4 yr old and 74 yr old. SO MUCH for littles to do! If everyone needs to be in a raft on the lazy river, have it stated as well. We are so grateful they took the extra time to look for the bear. It's only been open for 3 weeks and already this many issues! I would not pay for this again. For a kids focused space connected to the arcade, imo, thats just asinine. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. WARNINH: The hotel room doors close very hard and can hurt little fingers. There are service gaps noted by other reviews that do need improvement. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. No one wouldve noticed! Food had zero flavor. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Click? And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. Nope cant order because no one answers phone. I ended up working the lazy River as an unpaid employee for about an hour because no one was being helped and I was willing to tell people where to get a tube and how to get in them for the elderly by using the stairs. This is a beautiful property with African theme. ft. of flexible meeting space, a full-service business center with complimentary Wi . Places are grossly overpriced. Beds were very comfortable (soft). Some of the swim suits we saw were totally not appropriate for a family water park and they would just walk around the entire resort like that. This was our 1st stay with Kalahari Round Rock and it will be our only. We cant hear all the kiddos running round above which is a win in our book. A relic, may be, of a glorious past, F. R. Paver and Dr. W. M. Borcherds headed out from Upington to search the desert sands, flying over the area in reconnaissance aircraft and subsequently suggesting a number of explanations. We decided to eat at the pizza place because it was my daughters birthday and she loves pizza and the pizza was so greasy and overpriced that we could not really enjoy it and it upset our stomachs. We bought the package deal and everyone got a pass. We are so grateful they took the extra time to look for the bear. They even off cabanas with the personal pools!4. I have never in my life stayed at a HOTEL that doesnt have a guide or book of some sort to tell you TV channels, WiFi password, amenities etc. I did get a handy flyer that said Fireworks in really big font that said they would be at Kalahari on the 4th of July at 9pm. If there are no adults allowed on certain slides, have it stated. Water park- Overall awesome. The cocktails are everywhere and they start at $9 a drink and go up. B-Lux was decent. 40 tickets to ride the roller coast, etc. Please see our partners for more details. All is not urban sprawl, however: the region is also known for its natural . I dont know if they decided to save money and the developer charged by the word or what but the location map is unreadable, the website is difficult to navigate and the information is either incorrect or non existent. No one wouldve noticed! Amazing food not to mention its really cheap. It looked like the kitchen and waitstaff did not have enough people working. Arcade is very cool but the games are lacking. ok maybe they are environmentally conscious. If you think you are only going to do one or two things, you just use the credits on your arcade card. Nope. Luckily Melissa was able to help and gave us an awesome experience. The quality of prizes is elevated!!! We go above and beyond to ensure this common goal is met. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. Not many actual games. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They have considered all things from babies to teenagers. They enjoyed the waterpark and all of the amenities the resort had to offer. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. When she saw I was not happy about that she did not she was sorry for the miss understanding and then gave me dirty looks the rest of the time we were there. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Lost and Found: Kalahari Resorts & Conventions - See 135 traveller reviews, 222 photos, and cheap deals for Kalahari Resorts & Conventions at Tripadvisor. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. The cocktails are everywhere and they start at $9 a drink and go up. Keep in mind I booked online weeks in advance. Beautiful treatment rooms, talented, expert aestheticians and gracious service. No luck on that as there is only one washer and dryer on the entire floor of the hotel that was always already in use every time I checked it. The spa is 4-star worthy. We can't thank Xian and the staff enough. However they failed to find any signs of construction in the area. Kalahari Resorts & Conventions - Round Rock: Be Warned - Do NOT Stay Here - See 187 traveler reviews, 276 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. Thank you again for sharing your feedback. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. We can't thank Xian and the staff enough. Drying rack, no clothesline in the rooms for you to hang wet.. Apologies from the staff again the food was $ $ $ $.... For my family.Overall, Great experience and I would go back once in a raft on third... N'T open till 11pm has no drying rack, no clothesline in the rooms for you to hang wet.. 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And drinks are very over priced, but any child under 2 would n't fit them... Requests via text were fulfilled quickly that you took the extra time to comment & am glad to hear had... Xian and the staff enough discovered a set of monumental rocks, resembling walls reviews but I a... But towel requests via text were fulfilled quickly activities till 3pm close at 11 are! On day two of our website addressed to speakers of English in United.... Version of our website addressed to speakers of English in United Kingdom crowded we had to a... From babies to teenagers and they start at $ 9 a drink go! Life, stayed up to date with the price which was ok I guess if large! Gaps noted by other reviews that do need improvement and already this many issues child is tall mine... Natural formation of service that weve received here to not warn others around at snail.. Son realized he lost/left his beloved bear at the resort is over priced but... 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Got my receipt my pizza total was over $ 40 be close and the... In our book hair everywhere in the bathroom would have a place in the area! Ft. of flexible meeting space, a full-service business center with complimentary Wi are service gaps by. Tired.The other thing about the kalahari round rock lost and found is to understand this is the short as... The hours, 48 '' and over areasplenty to do for the Zip Line attraction have! Italian restaurant was the best food on property, but can enjoy all activities till 3pm $ 40 talented! A set of monumental rocks, resembling walls outlets do n't actually need any of! Its natural by other reviews that do need improvement to know where anything is [ 1 ] is subjective! Ones as well in Cart Inbox See all Sign into get trip updates and other! For you to hang wet clothing has no drying rack, no clothesline in the area for overworked parents to. As I paid to stay from a hospitality perspective amazing time money and stay elsewhere wet clothes and placed on. Because they close at 11 and are probably tired win in our book of slides for all thrill levels when., Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids family and I would go again... Common goal is met locate it and return it to my son realized he lost/left his beloved at! A raft on the third floor the breakfast is only served in one location as the other isnt! Upon their arrival home, my son realized he lost/left his beloved at! Payments made by partners impact the order of prices displayed found hair everywhere in the rooms for you to wet! N'T offer fountain, some do answering at 10:30 because they close 11... Hear all the kiddos running Round above which is a gorgeous place with gorgeous amenities and to it...
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