You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). To receive a military discount you must be an active or retired military veteran. Please note that upgrading your Subscription during your three-month or one-year (as applicable) initial term may result in (i) cancellation of your current Subscription (including all pending reservations) and (ii) commencement of a new three-month or one-year (as applicable), non-cancelable initial term beginning on the date the upgrade is effective. . If any attempt by Regal to charge Fees to a Payment Method on or after the due date is rejected or otherwise unsuccessful due to inaccurate or outdated Payment Method information, then once you have provided a valid Payment Method, Regal will charge that Payment Method for all then-outstanding Fees. If Reservations cannot be made via the App for any reason, but (1) admission tickets can still be obtained at the box office or in-theatre kiosks under Section E.1(a)(i) and (2) the App can still be used to display the Subscription Pass and validate such admission tickets for admission to the theatre, then your Subscription will be deemed active and no request for a refund or other compensation in connection with the inactive Reservation system will be granted. There are three types of Subscription plans: Unlimited, Unlimited Plus, and Unlimited All Access. Can I use the credit claim code printed on my receipt to retroactively apply an admission ticket not obtained with my Subscription Pass to my Subscription? This page will provide you with a list of our theatres, sorted by state. CANCELLATION BY YOU WILL NOT TAKE IMMEDIATE EFFECT - PLEASE SEE SECTIONS F.3(B) - (D) BELOW FOR INFORMATION REGARDING CANCELLATION EFFECTIVE DATES. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. Each Subscription has an initial, non-cancelable term of either three months or one year (depending on which plan you choose), subject to certain limited exceptions set forth in the Subscription Rules. Please visit our list of Regal Unlimited locations to see the theatres that are included in each Subscription plan and find the plan that is right for you. I went to to watch Exodus in 3D and it was weird looking with the glasses - all green and red - had to leave the room (other people did the same) to complain and that was when they fixed. Next step is email. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). Special movie event showtimes (such as marathons, double features and fan events) may in Regals sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges). You may request cancellation of your Subscription at any time in accordance with Section F.1(a) of the Subscription Rules by notifying Customer Relations at https://www.regmovies.com/rcc/contact-us. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. Regal Cinemas - San Ramon. Children 6 and under are not allowed to attend Rated R features. Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $227.88 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $263.88 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $287.88+ tax, Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $56.97 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $65.97 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $71.97 + tax. Yes, the guests must arrive at the same time to be admitted into the movie. reserve via the App (Convenience Fees apply) admission tickets for regularly scheduled showtimes on any day (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge (a Personal Reservation). It will show as a pending request in your subscription details. In lieu of Birthday Party events, we are offering Private Watch Parties. You must be 21 or older to purchase tickets in Balcony and Director's Suites. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. What is up with having so many previews and whose crazy idea was that, I almost asked for my money back as I did not pay eight fifty to see every preview of every movie from now until the fall, not interested sorry. Does my theatre offer a student discount? Refunds shall be credited back to the last-used Payment Method for your Subscription. Subscription fees are as follows for the one-year plans: Subscription fees are as follows for the three-month plans: Subscription fees are subject to change at any time in Regals sole discretion, but any increase will not affect the Subscription fees payable for the one-year or three-month (as applicable) initial term. You may have only three pending reservations made with your Subscription Pass for Subscription Program admission tickets for yourself at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass (including Friends and Family reservations)do not count towards this limit). I dont see it. Sign up for a membership (Subscription), pay your Subscription fee (monthly or pre-paid in full your choice), and watch as many movies as you like at participating Regal theatres (each, a Participating Theatre). Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. For example, if you purchase a one-year Monthly Subscription Plan, your monthly Subscription periods begin on the 10th of each month, the first year of your Subscription ends on August 10, and your Subscription cancellation request is received on July 30, such cancellation will be effective as of September 10. Can I refund my ticket after I make my purchase? Notices (i) given by Regal hereunder shall be deemed received when sent by Regal and (ii) given by you hereunder shall be deemed received when received by Regal. No, the system is not designed to serve the function of "critic." For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. What criteria do they use? Children under 3 are free except in reserved seating and recliner locations. If you don't have a Crown Club account, one will be created for you when you purchase a Subscription. Log in to your Crown Club account to complete enrollment. The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards. Both programs use the Regal Cinemas mobile application. Regal is not responsible for any loss you may incur as a result of any unauthorized use of your Subscription Pass, log-in credentials or other Subscription information. Contact our company and get a service today! Likewise, you may make Friends and Family Reservations at a Participating Theatre not covered by the applicable Subscribers respective Subscription plans, but you must pay the applicable Restricted Theatre Surcharges. Why was I charged for my Subscription after I requested cancellation? For assistance, contact a staff member. Not all ticket types are available for all performances. Where can I find more information about it? Can I enroll in person at a Regal theatre? There are no refunds after the printed showtime. for additional tickets. Alternatively, if youre attempting to book a reservation for that day, you can obtain an admission ticket at the box office or an in-theatre kiosk. https://tags.tiqcdn.com/utag/cineworld/us/prod/utag.js, https://www.regmovies.com/static/en/us/about/stars-of-hope, https://www.disneymovierewards.com/auth-dialogue.htm, ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"], [ {"Path": "/success", "desktopTagId": "avp_zid_43", "mobileTagId": "avp_zid_44", "desktopZid": 43, "mobileZid": 44} ], ["CC", "Chinese", "SpanishSub", "SpanishDub", "KoreanSub", "Telugu", "Tamil", "Hindi", "Dubbed", "Sub-Titled", "Bengali", "Chinese ST", "Eng Dubbed", "Filipino", "Gujarati", "Japanese", "Kannada", "Korean", "Malayalam", "Mandarin", "Marathi", "Nepali", "Punjabi", "Russian", "Urdu", "Vietnamese", "Spanish", "Cantonese"]. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. The matinee hours may vary by theatre location based on market or territory. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Individuals who are minors in their state of residence must have their parents or legal guardians permission to enroll and participate in the Subscription Program. ), If you want to use your Subscription to obtain admission tickets for (i) premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP), (ii) theatres not included in your Subscription plan (. All Regal Entertainment Group theatres are smoke-free environments. No physical Subscription pass will be issued to you. Can I obtain admission tickets by using my Subscription Pass at a box office or in-theatre kiosk? View files. Subscription fees are set forth in the App (Subscription Fees). Poor management/staff customer service. The following terms and conditions (collectively, the Additional T&Cs) are hereby incorporated into these Subscription Rules by this reference: Please review the Additional T&Cs carefully and from time to time, as (1) they may change and (2) they are legally binding and govern the relationship between members (you, your, or Subscriber) and Regal with respect to the Subscription Program and your Subscription. Is the ratings system a law? Do I need an active Crown Club account in order to enroll? Note: Questions and comments regarding other Regal programs (e.g. ticket-taker) and scan the QR code on your ticket confirmation page. Special movie events such as marathons, double features and fan screenings may from time to time, in Regals sole discretion, be included in the Subscription Program and may be subject to surcharges. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. General Information about the Subscription Program. Please contact Customer Relations to discuss any issues with your Subscription that occur when changing your device. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Do the ratings indicate if a movie is good or bad? Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. AT least I'd be able to deal with a person who is there to assist me, rather than giving money to a company that could care less that I am having a problem. You will not earn Crown Club credits for the value of any admission ticket obtained with your Subscription or Subscription Pass. Details regarding Other Benefits may be made available to you via the App or in Regals communications to you. What happened to my Crown Club digital card in the App? For information about refunds, please see Section F.4. Click to viewThe Crown Club rulesand The Crown Club FAQs. How do I make reservations for admission tickets? However, we overlooked this fact and proceeded to have pedicures completed and acrylic nails for my niece. If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. You can simultaneously purchase admission tickets for other non-Subscription Program members for the same showtime at Regals standard prices. Does my theatre have a military discount? If you change mobile devices, access to your Subscription will be disabled on your old mobile device and must be activated on your new mobile device. You can watch as many movies as you wish, as many times as you wish, but your Subscription Pass may not have more than one active ticket ofthe same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. Contact your local theatre if you have questions regarding any state or local requirements. Using Your Subscription Where can I use my Subscription? Cancellation of your Pre-Paid Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription will not take effect until the end of such term; (ii) after the three-month or one-year (as applicable) initial term of your Subscription will be treated as a cancellation under Section F.3.b.ii if, prior to the end of such initial term, you did not pay the applicable Subscription Fee up front for another three-month or one-year Pre-Paid Subscription Plan as described in Section B.1.b.ii (because you did not make that payment, your Subscription is now treated as a Monthly Subscription Plan for billing purposes due to your Subscriptions renewal as a Monthly Subscription Plan effective as of the end of the three-month or one-year (as applicable) initial term of your Subscription, as described in Section B.1.b.ii); and (iii) after the three-month or one-year (as applicable) initial term of your Subscription will (unless the circumstances described in Section F.3.c.ii apply) be effective on the first day of the month following the month in which your cancellation request is received. No. When I get to the theater what should I do? Upon any cancellation of your Subscription, your Subscription Pass will be deactivated, all existing Reservations will be automatically cancelled, and you will be refunded Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (but not any Convenience Fees) paid for such Reservations. Please contact Customer Assistance at https://www.regmovies.com/rcc/contact-us to request the change. To me, it seemed like there actually is no Customer Relations Dept., and that Fandango simply offers a "dummy" number. The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. NC-17 -- No One 17 and Under Admitted. When we got to the theater, as has happened in previous visits to this location, no one was at either entrance to check . Please allow 24 hours for the credits to appear in your account. Regal Cinemas has an average consumer rating of 1 stars from 134 reviews. I have called several times and have left a message, all to no avail. Why do I have to drive for 50 minutes to another county to see Hitchcock? Surcharges may apply for premium seating (a Premium Seating Surcharge) and premium formats (e.g., 3D, RPX, IMAX, ScreenX, 4DX and VIP) (a Premium Format Surcharge), regardless of the type of Subscription plan you have (Unlimited, Unlimited Plus or Unlimited All Access). Parents give the movies their ratings-men and women just like you. PLEASE SEE SECTION D BELOW FOR ADDITIONAL BILLING INFORMATION. Sign into your Regal Crown Club account. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. Force Majeure. Refund requests are not accepted after showtime. If your Subscription is cancelled and you are in good standing, you can keep your free Crown Club account (including your Crown Club credits). Since I had the receipt, I decided to call the "Customer Service" phone number. Are all the tickets on the device of the Regal Unlimited subscriber who books the tickets? A patron desiring to purchase multiple tickets must provide a valid photo I.D. Yes. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Subscription Program benefits may not be used in conjunction with any other promotion or discount offered by Regal. Had a bad experience with some loud and rude members of an audience who completely ruined a movie we were trying to see in Akron, Ohio. General admission for all adult tickets purchased for performances during matinee hours. Am I eligible for the Subscription Program? For extenuating circumstances, please consult theatre management. Edit. To the extent of a conflict between these Subscription Rules, on one hand, and any of the Additional T&Cs, on the other hand, these Subscription Rules shall control. Edit your payment method for Movie Club. 134 Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. Yes, the tickets will show up on the person's device who booked the tickets. Present the barcode on your phone to the usher at the theatre for admission. IF YOU ARE A CALIFORNIA RESIDENT, PLEASE NOTE THAT CALIFORNIA BUYERS REMORSE LAWS AND RELATED COOLING OFF PERIODS DO NOT APPLY TO YOUR SUBSCRIPTION PURCHASE. Is there a minimum Subscription term length? Please see I forgot my Card and Card number. Provider's identification number. The Subscription Pass may not be used as proof of age. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. 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