Any thoughts on what the issue could be here? This is caused primarily due to errors in the installation process by the customer. It can be because youre putting in the incorrect model number. Working internet and Wi-Fi is required. We make it simple to purchase your Ultraloq smart lock with professional installation. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. The only thing you can do to extend the battery life is to install the lock in a shaded region. Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance. Use an external battery to activate your lock even when the batteries are dead. Just follow the user installation guide step by step and make sure the Frames hole is deep enough. Step 4. new door sensor, so lock will only lock when the door is closed. I havent found a solution for the problem yet. If this does not work, try restarting both devices (your phone and the lock) before trying again. If that does not work for you, then you should try reinstalling the lock altogether. If so many people are having the same issue it must be some sort of defect. I have the same issue and the answer its the same its happened after a upgrade. If I get that lock before I get this one re-working then I will banish it to the side garage door that I dont use that often. Dust and Water ProtectionBuilt to Withstand Heat and Cold. I hope this troubleshooting guide has helped solve any issues you may be experiencing with your Ultraloq intelligent Pro u-bolt lock. Air; Compare all smart locks Accessories. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. U-Bolt Pro is a Bluetooth enabled smart lock. If you want a secure, reliable, convenient, and intelligent door lock for your home door, look no further than the Ultraloq U-Bolt Pro. Please go to www.u-tec.com/myutec.html or login U-tec App via another smartphone to change your U-tec Account password. It is recommended to use U-tec App to program your lock. The Schlage locks app connectivity is LIGHT YEARS better. Beyond those two issues, the lock is great! If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Samsung fingerprint digital door lock: Best with up to 100 user codes. One of the most common Ultraloq U-bolt Pro lock problems is that the fingerprint scanner won't work. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Metal construction makes it built to last. That should be enough to improve the battery life. How to adjust the lock orientation of U-Bolt Pro? guests and visitors via an eKey for specific dates or periods of time Some smart features including Door Status and Smart Auto Lock require U-Bolt Pro WiFi and U-Bolt Pro Z-Wave. Oct 26, 2022, 05:13 ET. Has anyone found a way to recess the door sensor into the door frame? Now, keypad stopped working. Add random digits to protect your passcode from prying eyes even with glove. Ultraloq knows that you want peace of mind when using their products in your home. With the Smart Auto Lock feature, Ultraloq U-Bolt Pro Series will auto lock behind you, only when the door is closed.2. DO NOT install the batteries before installing the lock! Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock. Create an account to follow your favorite communities and start taking part in conversations. Limited by weekday and hour. Lever; Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) LEVER + DEADBOLT. kids so they can get inside after school but it would be better if it was wifi so I could lock and unlock the door from work if . My fingerprint scanner also stopped working. Working Voltage: 4.5 V (3 X Alkaline AA Batteries) Working Temperature: Do not use a power drill for installation. There was an error signing up for restock notifications. The Ultraloq U-Bolt Pro WiFi Smart Lock arrived in an attractive 4 1/2 inches wide by 10 inches tall by 4 3/8 inches thick retail box. Admin can add or delete Admin and Users, control all lock settings and view logs. Weird. I have to instead rely on using my fingerprint. I used to work, although finicky about the fingerprints. What's the difference between Owner, Admin, Normal User and Temporary User? Just curious, Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, @Martinez7 @elizabeth2 @Loscialpo Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new. Once the router is connected to the lock after limiting the band to 2.4 GHz, you can open up the 5.0 GHz channel again with a different name. Please note that ShineACS Locks is just writing the Ultraloq U-bolt Pro lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. Fingerprint sensor stopped working a couple of months ago. or without phone. Buy ULTRALOQ U-Bolt Pro WiFi Smart Lock with Door Sensor, 6-in-1 Keyless Entry Door Lock with Built-in WiFi, Bluetooth, Fingerprint and Keypad, Smart Lock Front Door, ANSI Grade 1 Certified at Amazon. The batteries. Your input is very much appreciated. Measure to confirm that the backset is either 23/a" or 23/).' (60 mm or 70 mm). Make sure the lock is in Factory Default Mode. The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. This includes the location, Bluetooth, Camera, and so on. Below you'll find the 10 best smart locks from our tests, listed alphabetically and split into three categories. Moreover, you will be able to avoid minor programming errors. Im having the same issue. hole, 18 months electronic warranty and lifetime mechanical warranty. Admin can always unlock via fingerprint, code or App. The Bottom Line. How to reset an Ultraloq keypad door lock? I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. With 6 active people living at home, it is super convenient. Ive also have just started seeing the same issue. It still locks automatically and with the ultraloq button though. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. It doesnt open or flash red. new keypad/fingerprint unit - works well. Ultraloq online support center: https://support.u-tec.com/hc/en-us. It recognizes the fingerprint around 0.5 seconds. Check the depth of the frames hole. Grant access for family, guests and people you trust.1. Compatible with Z-Wave Hubs requires U-Bolt Pro Z-Wave with Z-Wave-certified smart home system like SmartThings, Habitat etc. If you have trouble enrolling one finger, try another. Key pad seems dead. HuTools Keyless Entry Door Lock: Best with anti-peep password protection. Only works ~20% of the time at best. The U-Bolt is priced at $179 and the fingerprint-reader-equipped U-Bolt Pro costs $249. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! Door sensor seems to work well enough. Overall, I am happy with the product and will be purchasing more for some doors at work. Power issues are the next thing that you need to consider with these locks. The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. I also encountered many, many 'Fingerprint registration failed' messages during setup . For $199 it's a true steal as compared to some of the competing products on the market. Beyond those two issues, the lock is great! ULTRALOQ U-Bolt Pro is designed to fit any US standard door. Features may vary based on Z-Wave controller. . We are glad to be here to help you. You can unlock your Ultraloq or grant access to Open the U-tec App, and select the lock you want to update. . Now there is now reaction to the fingerprint. Before using all Ultraloq products, please read all applicable terms, rules, policies and usage provisions found at www.u-tec.com/company/privacy. Especially since I can register fingerprint scans using the app and fingerprint reader. Ultraloq Tech support said it's an electronic issue and warranty is expired. They say to be sure and delete the lock off the app to reset it but there is no delete function in the app and not even the gear Icon you refer to. Ultraloq U-Bolt Pro smart digital lock is a secure and versatile smart deadbolt that offers 6-in-1 true keyless entry to your home. translation missing: en.general.remove Wont open when you push down, only when you pull up. Ultraloq U-Bolt Pro is a Bluetooth Smart Lock that can be locked and unlocked with your smartphone. Others, like the housekeeper, have their own keycodes. Connect a 5V power bank to activate the lock temporarily. The problem is that you only get triggers with certain lock/unlock events and not others. Remove. Ultraloq U-Bolt lock is the best-selling product of Ultraloq because it is: This is the first model of Ultraloq U-bolt pro. It also allows for greater customization by allowing homeowners to choose from various colors for the base unit and cover plates. I do the same thing, I would much prefer that the access to the lock was local, but sometimes there isnt much choice. Enable smartphone. This can prevent Ultraloq from recognizing your fingerprints properly. Step 4. Happy Presidents' Day Up to $80 OFF. Interior part only Not compatible with every deadbolt in the market. Emergency Key Override can be used when the battery is dead. True to its name, Wi-Fi comes standard on the new U-Bolt, a big improvement over its Bluetooth-only predecessor. Press J to jump to the feed. Lever. Make sure that the screws are not too tight. ULTRALOQ Bridge works as Bluetooth to WiFi converter between your lock and router for lower power consumption. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. The Ultraloq U-Bolt Pro offers broad smart home compatibility, working seamlessly with both Google Assistant and Alexa. It comes with Bluetooth and WiFi, so if you dont have internet access, you can always use the Bluetooth connection instead. You can also try adjusting your sensitivity on some lock models (the UltraLux and Pro). If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments Installation issues are more related to the alignment of the lock and tightness of the screws. Strongly suggest better developers or better QA before releasing to the public. No wiring and no drilling. No response at all. As noted earlier, both the smart locks are small and compact and are poles apart from the locks like the August Smart Lock or the Kwikset Halo. Step 2. I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. Emtek Lock Troubleshooting: Detailed Step by Step Guidance, Schlage BE365 Troubleshooting: Detail Troubleshooting Guide, Ultraloq U-Bolt Pro Installation and User Manual, Ultraloq U-Bolt Pro WiFi Installation and User Manual, Ultraloq U-Bolt Pro Z-Wave Installation and User Manual, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Kwikset Smart Lock Not Working? The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. How to reset the lock in Standalone Mode? Please try again. Can be used recurringly within set weekdays and Control entry access to your door from anywhere, for anyone with the 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. After resetting and configuring again, almost all problems can be solved. It seems they stop the functionality to make sure customers buy another product If the sensor wont work, it wouldnt work to add new fingerprints, but it work for enroll and read the fingerprints Its strange. Accepts up to 120 fingerprints. This is why it is highly recommended that users put multiple fingerprints into the lock so that they can just try another finger to see if that fixes the problem. Used to enter the code and unlock from outside.Advanced Fingerprint Reader You can open it 4 different ways - fingerprint, smartphone, PIN code and key. Ultraloq App enables you to unlock your door with your smartphone. You can grant visitors temporary codes or Ekeys for scheduled access. Has anyone been able to fix theirs? Can always be used within the range set and auto Battery Cover - Bluetooth is very unreliable. Step 3. Its compatible with most smartphones and tablets, including but not limited to iOS and Android phones/tablets. Auto lock stopped working, fingerprint and key codes dont work any more. Ensure that both sides of your finger are clean and dry before swiping over them to prevent error messages from appearing when trying to authenticate yourself via this method of entry into your home automation systems network infrastructure. With 6 active people living at home, it is super convenient. Ultraloq U-Bolt Pro is not open when you press the button. Memory of the fingerprint reader can store up to 120 fingerprints. A new one was sent out under the warranty and less . We partner with OnTech, who are independent of U-tec. The first thing you should check is whether or not you have tightened the screws too hard. Make sure the lock is in Factory Default Mode. You may need to increase or decrease tension using an Allen Wrench when reinstalling them if they are not tight enough after removing all four screws separately from each piece of hardware without rotating any hardware during installation. Note: Restart the lock, don't reset the lock. 6 months later can no longer link/pair app to lock (Ultra loq U Bolt not Pro). Awesome features! Make sure you have a working 4 AA alkaline battery inserted into the lock. Please replace batteries. No issues with the passcodes. View Deal. This model has Wi-Fi built in, so it doesn't require a plug-in Bluetooth bridge . Fingerprint sensor stopped working a couple of months ago. Now, keypad stopped working. Price. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. My model is ul3 bt. For Fingerprint Reader, use a clean, lint-free cloth to wipe off any dirt or debris. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). Reset Button I changed the batteries and it now works great. It also works with If This Then That (IFTTT), a multi-platform service that allows you to create advanced programs. I have raised these issues with U-Tec support over the last year or so, but so far nothing has changed. Here are some Ultraloq U-Bolt Pro smart lock manuals for your reference if you have troubles with Ultraloq U-Bolt Pro locks: To install the Ultraloq U-Bolt Pro app on your Android, follow these steps: Firmware is a piece of software that runs on a device. hours. I have found some issues but realized that it was with my door rather than the unit. In factory default mode, any fingerprints can unlock the lock. Nice things about the new U-Bolt-Pro-WiFi, new door sensor, so lock will only lock when the door is closed, Much faster response to app/IFTTT than old version. Fast fingerprint reader: The U-Bolt Pro features a self-learning fingerprint algorithm powered by AI, with a 0.3-second unlocking speed and 99.8% accuracy. Buy UltraLoq Smart Lock U-Bolt Pro Z Wave $199.00. I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. No wiring and no drilling; Connectivity: Bluetooth, WiFi (Ultraloq Bridge is required) Identification Mode: Fingerprint, Code, and Bluetooth; Fingerprint Sensor: 360 Live Capacitive Sensor / Max of 120 fingerprints Does U-Bolt Pro work with accessories such as bolt from third party? It works with Pair the lock in the App and start to use it. Everything about this lock is great, except two things: The site uses cookies to provide you with a great user experience. Wondering if you found a solution. your smartphone. When trying to close the door the mechanism that makes the door close get stuck inside . 2. I have the Pro WIFI unit - installed in May, 2022. I'd give the Ultraloq U-Bolt Pro an A- rating. Just reach out to the dealer, and he will address these errors for you. Ultraloq U-bolt pro Z-WAVE is an advanced version of Ultraloq U-bolt pro. This amount is even ideal for very large families. @Gatoff @Osborne Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, I have the exact same issue and dont know how to fixed it. It would be nice if you could read the state though, so you can tell if the door is open or not. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock for multiple entry options. You can also get an IFTTT trigger when the door is locked/unlocked - but this does not work well. Adjust the lock orientation on the lock.Solution 2. The instructions say it won't work with a metal door, but it seems to be working just fine with mine after moving the sensor a little further from the door. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. The only real problem is that the U-Tec IFTTT applets are not great. Make sure this fits by entering your model number. I can try new ones, but I don't think that's what the issue is. So no way to delete a previously registered lock. Important Note Use the backup key to unlock.Solution 2. Lever. Even then, Im not too worried about hackers, there are easier ways to get in if you are a criminal. Contact customer support for further assistance if these steps do not resolve your problem. Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 Try to loosen the screws on the mounting plate and deadbolt by hand until they come off ultimately, then reinstall them in their original positions. - Bluetooth is very unreliable. The simple installation takes minutes and only four screws. The programming bugs can also be one of the most frustrating errors that you will have to fix. The lock supports up to 16-digit Vague Code. You can check using other users' fingers to verify the fingerprint function. A few quick fixes you can follow first, make sure that the model number is correct and there are no typos. Limited by date and hour. What Is a Deadbolt Lock, and What Types of Deadbolt Locks? We don't recommend them because they don't give you a lot of time to change your batteries before the lock is completely dead. Limited by date and hour. nothing. August Wi-Fi Smart Lock (4th Generation) (Opens in a new window) $189.00 (List Price $229.99) Ultraloq U-Bolt Pro 6-in-1 Lock With Fingerprint Scanner . The new lock is much faster, and so far (two weeks) has not gone offline yet. I have to instead rely on using my fingerprint. www.u-tec.com/lock/U-bolt_pro/guide. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. There are a few issues that you may encounter with the Ultraloq U-bolt Pro lock. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. If the keypad still isnt working, move on to step two. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in . You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. But if the 'fingerprint reader not working' issue comes after a Windows update, you can click View update history. Are there any cuts or scrapes on your skin? Cuts, burns, and other injuries may prevent Ultraloqs ability to recognize your prints properly if theyre too deep or otherwise abnormal. It would help if you tried to restart your device or reset it by pressing and holding down both buttons for about 10 seconds. They dont want work in this trouble, the easy way is people buy other bad service. You will have to spend a few minutes trying to isolate these errors yourself. It works well. It is recommended to use the original accessories for best performance and stability. from 4. Eufy Smart Lock Touch: Best with data protection. Gatoff September 11, 2022, 6:29pm 10. Check if it unlocks now (for battery-operated locks). Insert the key and rotate to unlock, just like any lock. For specific help with Ultraloq U-Bolt Pro, please visit https://support.u-tec.com/hc/en-us/categories/360002997492?product=U-Bolt-Pro. Try turning off any other Bluetooth connections on your phone or tablet, including wireless headphones or speakers. remotely with no monthly charges. Going with the original battery is not always the best choice. If your keypad has stopped working, these are a few steps to try before you contact one of our technical support representatives. The Best Smart Lock Deals This Week*. Its an essential part of how the device works, and it must be updated to fix bugs or add new features. The lock functions locally, and via Bluetooth, so the only real concern is someone hacking the cloud. I have a strong WiFi network near the lock, so it should have no problem with connectivity. notification when someone opens your door. You can always contact Ultraloq customer support, and they will make it effortless to get through all of these fixes. Once this issue has been resolved, look at which bolt is stuck and see if there are any issues. Nice things about the new U-Bolt-Pro-WiFi. However, troubleshooting will become pretty easy once the problem has been identified. A smart lock lets you go key-free and control your lock from afar. Temporary User has limited access within specific time range. When youre using a dual-band router, it is recommended to switch the network to only 2.4 GHz. Micro USB interface is used to connect regular 5V power bank to activate the lock in case the battery is dead. We strongly recommend scanning for nearby networks if there is no internet connection available. I've changed the batteries, updated the lock & tried everything. Exterior and interior part Compatible with US standard doors. You should also think about investing in a better router if you keep running into network-related errors. Let someone in when you are away from your smartphone. Step 2 Open the App, register U-tec account and log in the account. Please go to programming guide for Standalone Mode. Then, after entering my home the door will lock/unlock itself. Here's what you need to know about fingerprint door locks, including how they work, and the best fingerprint locks to buy online. Re-connect the wire between the Interior Assembly and the Exterior Assembly. Just check the tight connection of the unit with the door frame. Is there dust or dirt on the scanner? Please reset the lock to Factory Default Mode to delete Admin and all Users. Ultraloq U-bolt Pro lock connection failed. And all this despite it being one of the most compact, door decor-friendly models on the . He will make it effortless to get ahead of all these issues. I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. Very good lock/app initially. This is one of the main reasons why your deadbolt is jamming up. Instant recognition under 0.3 seconds. 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