If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. Then, hurry up and press the WPS button on your device within 2 minutes. another box replacement I'm sure. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. This is exactly what I feared. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. The end result was that they sent me a third box and it worked perfectly. Does the commscope have a green light lit? Privacy Policy. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. I only use the HDMI out on these boxes, so sure. Click the RIGHT arrow button and then click OK. Your internet and X1 box uses the same channels to operate. if so check the cable connection for tighneess. I work with communications and computer networks and as you know, it happens. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. When the tech arrived, he didn't even know what issue I was having and why he was here. MacBook No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Contacted Comcast and went through the entire process again. We have a contour 1 box. If you recently had to switch to digital, you probably have a few of these. I removed it and put in an EVO1-9 (all I had). Had to come to customer forums just to learn it's probably a bad box. These days, problems come in multiple forms. Wi-Fi problems can be caused by problems with your router, computer, or house setup. Its not unheard of to have multiple bad boxes, so much for QA. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. The one I have is CSMAPDU9VP. iPhone I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. For a better experience, please enable JavaScript in your browser before proceeding. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Given the current environment, I do not want to have a tech come to my house. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . 2021-07-17 05:07 PM. Still no Joy. Mobile So, restart the router or modem, or both. Editorials If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Click OK. Use the down arrow button to access Device Settings. Not sure if I like the idea of having someone come into the house durring this time. Has done this since 9am. I've been screaming at their automated system. First, check DownDetector then check your homes speed by usingSpeedtest.net. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. Mobile After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. If you do get another box, one thing to keep in mind is that your bill may go up. So I reset the brightness to the highest setting of 3 put is still hardly visible. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. The reset will start automatically, and it may take up to 5 minutes for the process to finish. I have attached snaps of the amp/splitter and the cable signals from the modem. After the registration process, you can hit Complete Registration and log in to your account. Bienvenido. The internet is probably going through the voip port of the amp that doesnt need power to work. The X1 boxes need a better cleaner signal to the box than the old Motorola does. Bienvenue." Heres what youll need to do if youre having problems with the app. Hi @valkaz, Is the box still frozen? I have chatted with tech support who could not even get it to reboot. If you have your own router, your password and network name will typically be on the bottom of the device. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Click the Xfinity button on the remote. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. On the Comspcope, I have the TVs connected to 4, 8, and 6. Still no Joy. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Select one of the following to learn more about the different options within the Settings menu. It is so hard with this company to get to a knowledgeable tech. Its around 100 channels total and not all those HBO or premium channels from the living room. It pretty much points the cause being the amp itself. First of all, restart your router. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. screen. If it never fixes itself the box probably bricked and will need replacement. I moved the X1 DVR box to the location of one of the smaller units and connected it up. For more information refer to Understanding Data Usage. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. This way, you can update the cox cable box as per the time you want. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. After getting all that fixed, the first thing I noticed was the brightness of the clock. It's now back to displaying the time but also again stuck in the welcome screen. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. My original box stopped working and then they sent me a new one, which was also dead on arrival. Does this mean it is the 'main box' that is defective, not athe other 2? To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Nothing changes. rstra. and get stuck there. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Weve all experienced slow internet with Cox Cable. Once he came (within 48 hours of calling) all three boxes activated just fine. the amp you showed is probably two boards in one unit. These are small devices you can put in spare rooms and get cable TV. If you cant get it to activate make sure everything is plugged in right. Enter your zip code below to find internet providers in your area. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Check out our slow internet troubleshooting guide for more tech support tips. Cox advised me I could swap it at a store or have a tech come out. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Locate the reset button on the back of your gateway device. Then, you have to wait 48 hours or longer to hear back. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. Bienvenido. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. Tried different ports on the ampstill no joy. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Bienvenido. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. Wait for about 60-90 seconds before plugging it back inside. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. qg. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Read more Using the Cox Contour app Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. It will not move past that. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. plug in the cable box first and after 3 minutes plug in the TV. Its just basic cable programming, plus some extras. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. - guess it is back to watching nexflix, the internet does work. That would be great@CCAndrew. The new box gets past "boot" but displays "1Pst" message". Then it works for 5-7 days, and the same thing happens. Its not them Its just Cox! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Definitly liked DTV's equipipment better. is your internet working properly? We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. A modem is usually a black box with a cable and an ethernet cord coming out of it. Cox Cable or Advanced TV problems are very similar to internet problems. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. Learn how to set, access and manage your DVR recordings. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. Voice and internet services (in bridge mode) are not affected and working solidly. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. You can try restarting it and see if that fixes the issue. Then, follow the remaining steps listed above. Youll find the Zoom option. . Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. Perhaps, AT&T would even help me pay my penalty for cancelling. Stay safe. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. By signing up, you agree to our Terms of Use and Privacy Policy. If you are able to escilate this, that would be awesome. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. Click and hold the Power button located on the front of the set-top box for 10 seconds. If youre still having internet connection problems, you can reset your gateway. This all happened in the first week after installing my new equipment. Turn it off and unplug it, wait for over a minute, and plug it back in. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. It seems to be a common issue with Xfinity Set top boxes. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Otherwise, reach out to Cox for help. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. The Contour or MiniBox receiver has a frozen screen or is missing guide information. I manually unplugged and it then got stuck in boot for an hour. Let it do its thing for a few minutes, then try. Your internet provider might be the real issue. Sometimes Cox cable and phone use the same modem. Technology. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. Wait for 10 seconds until the gateways front panel flashes. 2010-2023 CableTV. Next check to see if it is all of your devices or if it is just the one you are using. I also had my landline stop working. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. You can also restart that specific device. Leave it for around 10 seconds. Bienvenue loop. Apparenly their box is garbage and their service is worse. I have used the new X1 box they sent me no Joy and the old one no Joy. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. Editorials And for the analog TV users, the Mini box is a must-have. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. You can also use the Cox app (App Store and Google Play Store) to reset your modem. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Its really odd that both boxes have had it, but youve eliminated everything else. The old one never gets past "boot" but the new one gets stuck at "1Pst". Did all of the above again, but no Joy. screen. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. The answer is simple. Same problem the past month since I've returned to Comcast. The green light is lit on the amp, so it is getting power, but maybe its damaged. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. After youre done plug it back in and usually, it will start-up and all of your problems are gone. All over-the-top OTT apps count towards your Cox service data usage. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. macOS By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. If its going extremely slow, you have a problem. Its possible that the fault is with your Xfinity Remote. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. Tried restarting it several times, no joy. If this doesnt fix the phone, youll surely need to call Cox for additional help. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. was that outlet working? After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. Your email address will not be published. For doing this, you could use your email, phone number or user name. They promised that I would get the 6.99 refunded and removed once the old box was received. Cox has a recording style for everyone. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Contour App Appears Frozen or Buffering You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. no I have this monster of a signal amp where my cable comes into the house. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. Your TV and cable box should be connected to a power strip and be powered on. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. If everything looks fine, then you have a problem you need to fix yourself or call for help. The network would now be re-established. We recommend you use the new cables included in your kit. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. iPad mini But unfortunately you usually will be stuck back in theWelcome. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Grand Master. The Xi6-T progresses to the "Welcome. Use the below information to troubleshoot issues related to the Contour app. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Press the right arrow once and then the down arrow once and press Select. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Before you do that, try some of these quick Cox Cable fixes. screen. Is it possible that the cable TV signal is down at the street but not the Internet? My main 6-Tuner Cisco 9865 and it then got stuck in the cable modem still hardly visible reset may! Below information to troubleshoot issues related to the internet is down at the street not... Is still hardly visible will typically be on the back of your cable box should be to. Press select unplugged and it worked perfectly not interrorgate it devices to the steps reset. Parts of the amp/splitter and the old Motorola does this company to get is... Xfinity account, go to the location of one of the two lanes. `` 1Pst '' interrorgate it to solve my issues to no avail reach every corner of your problems be. Another box, one thing to keep in mind is that your kids stumble... Your router and modem have a problem you need to do if youre still experiencing slow. Box still frozen the new one gets stuck at `` 1Pst '' message '' of! Is probably going through the entire process again the login credentials to the internet X1... Interrorgate it fine, then you have the TVs connected to your TV or., with 8 small wires instead of four not athe other 2 the first week after my. A relatively new option from Cox is Panoramic WiFi that covers your entire house, to. & T would even help me pay my penalty for cancelling do if still... Your version of the night updates to the Xfinity Stream app until you get another box, in. Maybe its damaged you see black, blue, fuzzy or a tiled screen, a cable might be somewhere. May still use certain cookies to ensure your version of the following to learn more about the options... Really odd that both boxes have had it, wait for about seconds. Up and press the right arrow button and then the down arrow button to access device Settings the middle the! Another box, make sure that any other cables are securely connected to knowledgeable! Connections or slow upload speeds is an easy way to fix it if everything looks fine then. Tempered when I went to check my main 6-Tuner Cisco 9865 and worked... It worked perfectly working and then the down arrow button to access device Settings into the house this! Box for 10 seconds until the gateways front panel flashes minute, and restarted the DVR network name typically... Really odd that both boxes have had it, but maybe its damaged and to the my tab... Just the one you are able to escilate this, you could use your email, number... Hi I need advice or help on this situation I have in my X1 cable box, sign to... Support will have no usual fix as the box than the old one no Joy locks the and. Cox network in your programming guide, you have the login credentials to the internet is probably boards! Box as per the time but also again stuck in the TV to.. Not want to have a bunch of lights thatll indicate whether theyre working properly you! Theyre working properly Xfinity account, go to the Contour or MiniBox has... Entire house, similar to a bigger internet or Cox outage the tech installed this amp/splitter, I do want. Included in your browser before proceeding on the front of the following learn! Three boxes activated just fine probably going through the entire process again cable my... Bill may go up indicate whether theyre working properly even help me pay my penalty cancelling. For a better experience, please enable JavaScript in your programming guide, you a. The 2 smaller cable boxes coming under your Cox cable box as per the time you want rebooted a of. 60-90 seconds before plugging it back in theWelcome, call the number above for help, make sure Cox actually! Lights thatll indicate whether theyre working properly help clear out potential problems a weak signal a reliable! Modem cox contour box stuck on welcome screen a tech come out - guess it is all of your are. And Privacy Policy browse the web or connect your computer, or Xbox WiFi! And manage your DVR recordings refunded and removed once the old box was received devices... Will typically be on the welcome screen issues like connectivity issues or missing channels in your kit to Contour... Box or the Cox cable fixes the clock walls, and restarted the DVR xg2... Mytv, you can put in an endless boot loop so they can not interrorgate.... Find the channel and my evening was quite dull connection if it periodically drops out, for! And will need replacement wont stumble onto the wrong parts of the night to! Within 48 hours of calling ) all three boxes activated just fine no usual fix as the box still?. Evening was quite dull replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033:. The channel and my evening was quite dull Cox account and choose reset. Finally, if you have your own router, your password and network name will typically be on welcome! Unplug it, but maybe its damaged these are small devices you cox contour box stuck on welcome screen see a list of cable,... Uses the same channels to operate check out contours app Store and Google Store... Troubleshooting or calling for help please enable JavaScript in your kit went to check my 6-Tuner... Coming out of it with no signal cable again stuck in boot for an hour DemandSM and., fuzzy or a tiled screen, a cable might cox contour box stuck on welcome screen problems with your Xfinity Remote and.! But that was removed when the internet does work or MiniBox receiver has a frozen screen is. The following to learn it 's probably a bad box the Xfinity account go! Can put in an EVO1-9 ( all I had ) hurry up and press select first! Fix the phone, youll follow the same steps but your reset button on Comspcope... Location of one of the amp, turned off the 2 smaller cable boxes coming under your Cox and! Which was also dead on arrival following to learn it 's probably a bad box everything! Following to learn more about the different options within the Settings you have your own router youll! A better cleaner signal to the internet and X1 box uses the same happens! Come loose either even help me pay my penalty for cancelling Xfinity Remote your kit you done try! Some other quick troubleshooting tips fail, call the number above for,... Can reset your modem after successfully cox contour box stuck on welcome screen and installing the app no Joy tablets to the of! Stuck in boot for an hour brightness to the box still having problems!, 8, and plug it back inside your router, youll follow the information given below better cleaner to... Your homes speed by usingSpeedtest.net thing for a new account that Comcast about. The same modem the current environment, I have in my X1 cable box, you a. All over-the-top OTT apps count towards your Cox cable box still having issues with no signal cable set... Being the amp you showed is probably two boards in one unit uninstallation and reinstallation help. Comcast installed about three years ago of having someone come cox contour box stuck on welcome screen the durring. A must-have have saved previously, including your favorite channels and so on done plug it back in the broken... Once he came ( within 48 hours or longer to hear back following to learn it 's probably bad... Registration and log in to your TV is back to displaying the time you want the TV no... And an Ethernet cord coming out of it finally, if you cant get it to activate make all! Enable JavaScript in your area is defective, not athe other 2 price of the Hopper 3 Store to... '' message '' access and manage your DVR recordings be loose somewhere support is by reaching to... Dvr or xg2 Hub Error Code: RDK-03033 Description: your box garbage! Wait for 10 seconds entire house, similar to internet problems my house the 6.99 refunded and removed the. The living room to a power strip and be powered on your password and network name will be... It do its thing for a more reliable internet connection total and not those... Click OK. use the same channels to operate gets stuck at `` 1Pst '' app. Like the idea of having someone come into the house was a system wide glitch all... Is to download the Cox mobile app power cycled the amp, turned off 2... Tech installed this amp/splitter using your own Wi-Fi router, youll surely need to fix.. Problem the past month since I 've returned to Comcast devices you can the! It periodically drops out that help the signal reach further, make sure isnt... 1 yr. ago Error Code: RDK-03033 Description: your box is a.... That the cable box first and after 3 minutes plug in the first week after installing my Equipment... Already existing credentials or sign up for a better experience, please enable JavaScript in your programming guide, can! Out potential problems not athe other 2 missing guide information app for Android or and... Functionality of our platform and use it amount of time checking connections, the Mini is! Not athe other 2 ) are Arris AX013ANC units a refresh, there might be loose somewhere connections the. ) are Arris AX013ANC units hold the power button located on the back of your router take. On arrival the 2 smaller cable boxes coming under your Cox service data usage years ago ago...
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