The next time a travel company offers you a 125 percent voucher, be careful. I was really torn. 119-90. And heres a 2015 case involving United frequent flier points. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Why is it taking so long to get a cruise refund? In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. Consumer Alert: No more automatic refunds for skipped ports? It seems the cruise industry knew the COVID-19 situation was dire. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. CARRIERS RIGHTS. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. Customer service is great from all the staff and ships crew. Going back to reviews over past year, this has happened other times as well. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. I mean, shed already collected on the 125 percent promised with her first credit. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. YouTubes privacy policy is available here and YouTubes terms of service is available here. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. CC Help Jenn Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. We got our travel agent envolved and were told we could only leave with a medical condition. Stanley Keyles looks at the Viking River Cruise website. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. Viking was threatening to leave us in Iceland. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. At Viking, your experience means the world to us. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. Sears couldnt deliver my appliances. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. Good luck on your cruise! We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. But all was not lost. Offer Expires June 30, 2022. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! Had she done so, Fosse could have avoided this mess. Keyles reached out to Bamboozled for help. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. Tripadvisor performs checks on reviews. You will be able to leave a comment after signing in, By I then asked whether we could board the ship in Valletta if already in Malta on holiday. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. At 67 days before departure, there were NO Shore Excursions available to reserve. most do research before making an investment in travel products. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. You'll find it cost considerably less. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. So, don't understand how you were not reimbursed if you couldn't book pre-trip. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. You can do this online at My booking or by contacting Customer Service and Sales. Deadlines for requesting a refund can be found in guests original communication. The 125 percent cruise credit had no visible terms and conditions. You will be able to leave a comment after signing in, By We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . I recently wanted to book a very expensive 6 week cruise as a solo traveller. is an awesome opportunity to develop competitive skills. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! At 50 days, still, no shore excursions were even listed for consideration. Its been eight months. CC Help Jenn Its been a month and they have not called. 3 0 obj There are mice in my vacation rental! Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Is this really the end of junk fees in travel? Travel companies always do the math so it favors them. Business Incorporated: The card was not charged. So I came to Cruise Critic to browse the boards to get a sense of what to expect. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. Vrbo took my $1,270! 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. (Christopher Elliott, Elliott Advocacy). Cookie Settings/Do Not Sell My Personal Information. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints The Irrawaddy is the largest and most important river in Burma (Myanmar). as paid, with no further liability of any nature. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. Help! They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Ironcity, the complains are from people who went with Viking in November. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. LauraS I will certainly take your advice and write the State of California. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. 59 or less. Iberia damaged my luggage and refused to pay me for it! You can bet I'm writing to the Attorney General and thank you for the advice. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. So Fosse had no way of knowing how they were calculating the percentage. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. Viking Cruises had treated us wrong for something we have no control over. But lets say you want to accept Vikings offer. In all fairness, every other interaction for us at the Palace was great! I have to say that I'm surprised by your post and experience. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Plan your voyage risk free. You can find these in the 'Good to know' section. I've already done my part. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. CC Help Jenn Deadlines for requesting a refund can be found in guests' original communication. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. % This response is the subjective opinion of the management representative and not of TripAdvisor LLC. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. 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