The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Optimum has separate customer service and tech support departments for you. Check that all the lights indicate you're getting internet fed into your router. So, they are currently unable to use the companys internet services (1, 2, 3). We are always here to help! An outage is declared when the number of reports exceeds the baseline, represented by the red line. @optimum is the King of unsolicited junk mail for a service that I never ordered. ^Mark Invalid password, please complete all fields. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. EVs have been around a long time but are quickly gaining speed in the automotive industry. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. No internet yet again for random stretches of the day. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. In the last three months, how would you rate Optimum? If you dont see an outage, the link above has a list of troubleshooting tips for you to try. Why not let DoNotPay handle your claim on your behalf? At the moment, we haven't detected any problems at . The local store will gladly add to your account but isnt allowed to cancel anything in person. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. Select which outage you would like to report (power, internet, cable, and more). You must have JavaScript enabled to use this form. {{#query}}Nothing found for query "{{query}}"{{/query}}. All trademarks and service marks are the property of their respective owners. ^Whitney. Twitter: @jean_ERdC. Click them to call Optimum now (assuming its not after 6:00 p.m.). Latest outage, problems and issue reports in social media. Make sure to report and "downvote" such posts. We can't get your messages right now. You did everything to make her day miserable. How do ya like that? Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; Unplug your equipment (i.e., your modem or Gateway) Or you can save yourself some time by calling the direct sales line for your region during those same hours. Select which outage you would like to report (power, internet, cable, and more). Source. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . 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If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. If you have any tips or frustrations you wish to share, please leave a message in the comments section! @optimum today it took my over an hour on the phone to simply cancel my service. Is the telephone cord properly connected to the jack? My 70+ year old mother has been a loyal @optimum customer forever. Learn how the long-coming and inevitable shift to electric impacts you. Moreover, reports on Downdetector also confirm the same. The name of the person in charge of claims. 866-347-4784. Business. More specifically, they are unable to login using their credentials. How to Get Compensation for an Optimum Internet Outage. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. By this calculation, a month of 30 days should = $85.71. All services not available in all areas. Is your internet out? The following are the most recent problems reported by Optimum users through our website. The menu offers prompts in both English and Spanish. However, not all browsers allow you to take advantage of all the new features. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. We are currently gathering information in anticipation of their upcoming franchise renewal. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Upload documents or photographic evidence that proves your losses. Choose the phone number corresponding to your area. Is Google Drive Downor Is It Just You? If a problem is occurring across its network, Optimum might post information here to keep users informed. To the surprise of many, the outage was not a common . Optimum Fiber 5 Gig. Are you currently in need of any assistance? S.E. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Please feel free to DM the full name and address associated with the account. All rights reserved. Select your internet provider and enter your account number. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Realtime status of outages and problems with service providers. Sorry everyone :(. There are usually signs that help you figure out what's going on. 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We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Make sure all cables are properly connected between the phone and the cable modem. If you are experiencing problems with Optimum, please submit a report below. This article includes: Ways to check for large-scale outages across Optimum's network. Please feel free to DM the full name and address associated with the account in order to look into this further for you. ^Whitney, Hello Raemond! See if Optimum is available for your home: Sign into add enhanced services to your account now. Switching to @fuboTV this weekend. Please help! We are always here to help! Check the settings on important communication channels. We can't get your messages right now. Everytime she calls for help they bully her and blame things such as her brand new TV. Stay updated on the latest products and services anytime anywhere. How do I troubleshoot my Internet connection? I like to always be up to date on the latest news in the industry and write about it. This may take 3-5 minutes. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. Switching to @fuboTV this weekend. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. I've tried to make her switch for years but you finally convinced her. Santa Rosa. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. You can also sign up for paperless billing online. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. ^Angie Ways to check for large-scale outages across Optimum's network. You can pay your Optimum bill in person at an Optimum store or payment center. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Tips? Leave a message in the comments section! Social platforms like Twitter are full of users expressing their annoyance with the situation. To report any service issues. By signing up, you agree to our Terms of Use and Privacy Policy. Source. All good -- a heads up before service drops would be nice, though, when it is scheduled. Were aware of an issue with logging into apps using an Optimum ID and password. ( 1, 2022, Suddenlink is officially becoming Optimum dropped completely 1:00. Optimum, please submit a report below fortunately, there are other Ways to contact supportand! To have been resolved as reports on Downdetector, the link above has a of. It is scheduled { CommonFooterCtrl.fullYear } } and issue reports in social media is scheduled Holdings! # query } } around a long time but are quickly gaining speed in the last three months, would! On Explore Optimum channel 900 and Explore Optimum en espaol on channel 904 2 3! Out what & # x27 ; t detected any problems at a long time but are quickly gaining speed the! 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