HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic. To initiate the process, kindly navigate the Thai Airways website. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. The following are the compensation, concerning the Thai Airways cancellation policy, stated for tourists: The refund policy is one of the most accessible options for travelers who do not wish to use the booked reservations. We ( Airfleetrating.com ) are an online travel agency based in the USA. Therefore, you can be eligible for a return by following the same steps as when booking a plane ticket. If you have not received the activation email, simply enter your email address below, then click 'Submit'. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . expand_more. A Thaiger vlogger wants to know, Thai travel agents call for vaccinated foreigners to be exempt from quarantine by third quarter of 2021. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. Today, Thai Airways may be canceled for multiple reasons. The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. I have tried contacting them to ask whether we can change refunds to flight vouchers without success. I see this as stealing from people who for the most part were innocent victims. At times, for many reasons, the airline can cancel a travelers booking. The struggling airline had previously asked for a government bail-out via a 58.1bn baht ($1.81bn . In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. With the help of this policy, visitors can easily revoke their bookings. expand_more. expand_more. Thai Airways now has a cash flow of around 20 billion baht. Thai Airways International are forced to cancel flights due to the coronavirus. When a flight has been canceled fourteen days or less prior to scheduled departure, you can claim 600 from Thai Airways International. I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. Any remaining value will be refunded to you by March 31, 2024 as stipulated in the business rehabilitation plan. You can cancel tickets via call the airline and ask the officials to reverse the flights owing to the Thai Air tickets cancellation policy. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! Passengers who wish to change travel dates or cancel and refund, please contact your travel agent as soon as possible. Following this policy, when a flight is canceled in twenty-four hours of reservation, you will receive a complete return. Passengers may check your flight status here. Already have an ET account? All rights reserved. It is designed to assist a traveler in making a cancellation when it is needed. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. In light of the cancellation policy, it is now easy to reverse a plane ticket. Travelers will be required to pay the required cancellation fees in order to reverse a booking with Thai Airways. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. No one arrived. Thailand's flagship airline, which aims to exit its debt restructuring in 2024, posted an operating profit of 7.7 billion baht ($220 million) for the year, rebounding from a year-earlier loss of . Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. I'm still waiting. The airline has promised to refund customers within six. I'm curioue to see how long people have waitied for refunds from Thai? In case an air carrier delays a flight for several hours, it is likely to be revoked. . The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. It also expressed concern about the airline incurring further debt. Update regarding Thai Airways cancellations. In January the airline was carrying just 2,092 passengers per day. When required further assistance. Now, wait for the final response regarding the confirmation of the reversal process from the operator. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. The most I have every paid for Flight in Thailand on Thai was 1200 Baht . In case of a long wait (minimum of 3 hours), you have a right to care from the airline. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. THAI operating direct services between New Zealand and Thailand By doing so, you will not be levied any extra charges. And it should have passed the funds or a refund along to you without delay. A flyer may be levied a reversal cost in case he or she revokes a flight in 24 hours of the planned schedule. Furthermore, choose your plane ticket and hit the Cancel tab.4. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. Despite objections, particularly from Thai-based creditors in Bangkok, the plan received the approval in September of 78.59% of creditors before it was submitted to the Central Bankruptcy Court while objecting creditors filed motions with the court which were also reviewed and had an impact on Thursdays approved revised plan which did not give Thai Airways management all that they had requested in September. Web check-in speeds up your check-in process by offering you the option to check in & print your boarding pass directly from your computer. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. This, according to management, is proscribing the ability of those working to rehabilitate the airlines business to operate a fuller flight schedule in response to market conditions. To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. This policy or feature can be very flexible for travelers. 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. Thailand threw a tourism party. Please read the following reasons why a traveler may cancel a reservation with Thai Airways: A customer can cancel Thai Airways flight by using different ways depending on the timing of his or her cancellation request. , I am disappointed to see that TG is still playing with the client refund. Are they just been difficult hoping I will take the flight credit? Thai Airways refunds possible, reorganisation approved. Booking flights with Thai Airways under $49 fligh deals.Thai Airways has lots of flights under $49 for travelers who are looking for budget vacations. That said, I would love to see what the new plans are, 1 hour ago, Soidog said: Until large Thai businesses learn the importance of get the best people in the world to manage your globally connected businesses and not just the best Thai to manage it, then they will always struggle. The case has highlighted the lack of financial protection for those using online agents to book flights only. The coronavirus pandemic has left visitors with a lot of concern for a longer period. Under new plans, such payments should be completed by the 31st of January 2024 and will be directly linked to the value paid for the tickets. Changing your mind doesn't mean you get a refund. When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. Later, you may have to pay a reversal fee when needed. expand_more. It's more the lack of communication which irritates. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. I've twice emailed the Sydney Thai office but as yet not a single reply. The new planes are decked out with state-of-the-art equipment and are eco-friendly and fuel efficient. That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. However, Bangkok Bank, a key dissenting creditor in a submission to the Central Bankruptcy Court has expressed its doubts about the firms high-flying plans to find further credit which includes an expressed intention to relaunch itself on the stock market by 2025. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Open an external the official instagram account of Thai Airways in a new tab, Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. Already have an Executive Traveller account? use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Be very flexible for travelers had previously asked for a return by following the same steps as booking! 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