0-14 days. They ask me for tracking number, which shows it had arrived. Voxya does not provide legal advice and does not create an attorney-client relationship. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. here And dispute the charge with the CC company. So -- Zara has $85 from me. She reiterated that FedEx left it at the door. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. This isn't the first time that this happened. Press J to jump to the feed. Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. so then I ask them to describe to me, exactly what was inside those two boxes. I had ordered a coat from Zara.com on **rd Jan ****. Yesterday, 9/14, I call back because I hadn't heard from them. It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. Closed. You can take action based on time, type or urgency. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. Is there anything I can do to get my money back? Order status. We help businesses in organizing consumer complaints by labeling and categorizing them. resolve consumer complaints Read more I got a refund! Resolution Demanded: EDIT: Thanks for all the help and advice, folks! See if someone else accepted the delivery, unless you have health or safety concerns about doing so. Voxya helps in identifying issues in your product or services. Closed. Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. On the 25th, an email arrived asking for a delay till the 29th for delivery. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received I have called them. Been over * months, havent received the refund of **** for the return of goods. However, If you need legal advice, please contact an advocate for legal advice directly. I have ordered from Zara many times before and never had an issue. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. almost two months and i havent received my refund. Discover short videos related to zarapackage on TikTok. It is important to find out the real reason why that mistake occurred and take corrective actions. i had ordered a dress worth **** on zara in january and returned it. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place. here Privacy Policy. Zara Intidex - Delivered incomplete product and now not doing refund The short answer is yes, Zara does refund stolen packages. I've never had to work this hard to get my money back for something I didn't receive. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? The complaint has been investigated and resolved to the customers satisfaction. Agent 1 didn't even write it down. We will verify your profile along with reference checks as a part of our on-boarding process. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So, what happens if your package is stolen from your doorstep? Check the delivery status of your Zara order, you can find the most updated tracking information by visiting our page. Zara How much does Zara delivery cost? Copyright 2023 AfterShip. Service 158 Value 142 Shipping 124 Returns 138 Quality 135 Positive reviews (last 12 months): 5% View ratings trends 69 See all photos I will never EVER shop at Zara again. Average package delivery time Packages Delivery Terms Zara. Copyrights 2015 - 2016. Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. Does Zara refund stolen packages? No, there is nowhere further you can escalate it. **, *** has been delivered to some named Vijay Meena. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. On 9/10, I gave them a call because I hadn't received the package yet. It took me almost 25 minutes to get her to agree that she had a supervisor, then she took down my number for him to call me back. I placed an order. Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . Same-day delivery costs 7.95 while next-day delivery is 4.95. Zara.com review: lost package, never refunded. MissionStatement Read Less. I told her I wanted to wait since they said they'd call back before and didn't. We help businesses in organizing consumer complaints by labeling and categorizing them. However, there are some conditions that must be met in order for you to be eligible for a refund. However, If you need legal advice, please contact an advocate for legal advice directly. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. File online consumer complaint from any state or district. You should check our detailed article on how brands should ***********). This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. We are keen to save our environment from any harm. Zara - Package not picked up As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. Rating. What do I do? Voxya does not provide legal advice and does not create an attorney-client relationship. Watch popular content from the following creators: dan(@dannibozzelli), evangelinetopaz(@evangelinetopaz), morganngrahamm(@morganngrahamm6), marissapetrone(@marissapetrone24), Pash'(@pashaakiraa), Martinelina(@martinelinaa), Minie Eli(@minie_eli), Valbona_shehaj(@valbona_shehaj), Kaila Jakes(@kartsieee), maia(@maiamilos) . I found one package when I got home. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. File online consumer complaint from any state or district. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. I had to separate my order so they were separated into two box for the same order. Have you opened a police report if you think they were taken? I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP New comments cannot be posted and votes cannot be cast. I'm the person who doesn't like hassle and just say " Let it go, Let it go". Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." it is March now. Another week passed, I asked where is my refund. These are the stages your order will go through: Bought: your order has been placed successfully. Just enter your tracking number. 90+ days. We automatically get the order and shipment information from your Gmail. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. All rights reserved. I was on hold for almost 1 hour and 30 minutes. Zara Intidex - Zara Refund Issue Voxya does not provide legal advice and does not create an attorney-client relationship. Press question mark to learn the rest of the keyboard shortcuts. **, *** has been delivered to some named Vijay Meena. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. . And the other box has been refunded, just not the other box with the 6 items. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? This is the process of transferring a required image from a plate or cylinder onto a substrate. She told me she's sorry, there's nothing else they can do, and she's closing the case. I had ordered a coat from Zara.com on **rd Jan ****. Create an account to follow your favorite communities and start taking part in conversations. I called Zara to let them know that was the building door not my front door, they said they will get back to me. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Various trademarks held by their respective owners. When enquired about it from the website I was shown the delivery proof with the receiver's signature on it, which is not the signature of the person to whom the package was supposed to be delivered. But this I couldn't, and I believe as a customer we deserve better. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. File online consumer complaint from any state or district. Dispute it with your credit card company. It is now clear that my parcel has been stolen. Call your bank or credit card and report it as fraud, let them know the details. Also put a claim in with FedEx. You will receive email updates on the status of your order. At this . I rate it excellent. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? Resolution Demanded: But they had not updated the delivery status online, and it still says the same Zara - Not getting refund Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. Like this is my fault for choosing a shipping option they offer. Its obvious the courier has tampered with the parcel. But this I couldn't, and I believe as a customer we . I truly had enough, and I will be #boycottZara. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I sent my item back to Zara for a refund. Zara charged us higher than the MRP of the product. **, *** Has Been Delivered To Some Named Vijay Meena. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP here This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. ComplaintsBoard.com is a leading complaint resolution website on the Internet. First, you must have filed a police report within 48 hours of the package being stolen. Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. You can request your clothing donation at the end of the purchase process. I said, "I want to speak to your boss." Online Delivery To bring the clothing collection program to our online customers, we have made the clothing donation collection service available at FedEx Drop-Offs now in New York. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Everyone has a boss. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. I got my refund on 14th Aug 2019. It is no secret that online shopping can be risky. Infact consumer complaints are opportunities to build trust and long-term Read Less. It was supposed to be delivered in a Zara shop on 24-25th June. For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. I ordered a parcel from Zara to a different shipping address. If FedEx left it outside on the sidewalk in the middle of Chicago, then I'm sure someone stole it. If you are not registered, click on the "Order information" link in the confirmation email to track your order. Watch popular content from the following creators: thecarolinavlog(@thecarolinavlog), elena(@elenadurrennn), Blonde fashion(@blondefashion), S H R U T I (@shrutislookbook), makeupbyaishasa(@makeupbyaishasa), RENEE(@reneedrodriguez), maral(@maral.abedin), Natalie Tingle(@natalie.tingle), Rachel Hess(@rach.hess . When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. I'm the person who doesn't like hassle and just say " Let it go, Let it go" 46-90 days. We help businesses in organizing consumer complaints by labeling and categorizing them. Infact consumer complaints are opportunities to build trust and long-term Support USPS, FedEx, UPS or 1,051 couriers worldwide. Refund / Credit for purchase, "Many thanks to the Voxya team. Unfortunately, I didnt pay with a credit card. You can write a letter to their corporate headquarters if you want. Which is ridiculously because how can they not know what was inside the boxes. Been over * months, havent received the refund of **** for the return of goods. Voxya helps in identifying issues in your product or services. On telling them to refund me my ** Zara Intidex - Refund not received - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Thanks in advance to anyone that can help -- this place is awesome!! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. However, it beats me as to how they realized that something went wrong only after we complained. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. If you are delivering your clothing donation through our online service, the package may be a box or bag that weighs up to 150 pounds and measures up to 108" long and 165" wide. On telling them to refund me my ** Zara Intidex - Refund not received I called Zara, they said they will investigate, they then sent me an email with a blurry picture as proof of delivery, the picture is not of my apartment front door. She then changed it to "I am the case manager". Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Join our community, read the PF Wiki, and get on top of your finances! My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." Zara's Packages Closed. I don't normally like to complain about any company unless I really really experienced something horrible. Look around the delivery location for your package. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product More power to Voxya. They don't offer it. You may get a call / email shortly from us. Precise delivery is 5.95. Closed. Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. Zara Intidex - Zara Refund Issue - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. I Don't Know Who That Is And The Order Never Reached Me. Voxya helps in identifying issues in your product or services. Zara ranks 232nd among General Apparel sites. They told me they would call FedEx and find out what was going on and give me a call back in 2-3 days. This review was chosen algorithmically as the most valued customer feedback. Has The Font On Louis Vuitton Items Changed Over The Years? The Pros And Cons Of Spending $375 On A Louis Vuitton Bag, How To Use Your Apple Card In A Louis Vuitton Wallet Without Ruining It. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. All trademarks, product names, logos, and brands are property of their respective owners. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. Featured review. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. Zara Intidex - Delivered incomplete product and now not doing refund Shipping and order status. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. Thanks for your service. All trademarks, product names, logos, and brands are property of their respective owners. Thank you very much once again to get my refund in just 8 days! I would look into that. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Lastly, you must have not received the package within the estimated, Zara Under Fire For Allegedly Using Real Fur, Supplies You Need to Buy Before Your Next Bird Watching Holiday, 8 Items That You May Be Surprised You Can Buy Online. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Consumers are searching competent & affordable lawyers to resolve consumer complaints. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. I found one package when I got home. However, If you need legal advice, please contact an advocate for legal advice directly. Share your photos and videos with others to prove the truth of your words. I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. Open. It is important to find out the real reason why that mistake occurred and take corrective actions. Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. He said, "I am the last manager that will be contacting you. This will surely increase the credibility of your complaint. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Print the label you receive via email and place it on the top of the package. Tel: +92 21 32590135-6 Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. You will have to make a claim with Fedex. Closed. Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. Which Zara clearly doesn't care for customer service at all. Editor, Marcus Herbert. Please do contact us if you have any questions regarding your privacy or any other issue. Lesson learnt! Op, read this article -- it will explain section 75 and chargeback. caringexecutive 6 yr. ago F-202 Shad # 03, S.I.T.E, You can take action based on time, type or urgency. Press J to jump to the feed. Can I contact Zara and demand a refund? She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. And I received my parcel on ** itself. Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. I don't know who that is and the order never reached me. I have no product, and they won't refund. **, *** Has Been Delivered To Some Named Vijay Meena. We support businesses as much as we support consumers. For more information, please see our Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. All rights reserved. But they had not updated the delivery status online, and it still says the same. Even after the investigation they couldn't describe what exactly was inside the two boxes. If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. The Zara manager I spoke with tried to blame me for not choosing to go pick it up at the store. Vision Statement You may get a call / email shortly from us. The short answer is yes, Zara does refund stolen packages. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Closed. Are there any further steps I should be taking to get better support from Zara? ***********). Closed. Don't really see why, they tried to help you here. Read Less. Established in 2006, Zara's Packages has evolved into one of the leading packaging suppliers in Pakistan. "We can all fly as high as the dreams we dare to live..unless we are a chicken" ~ Anon. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. See the latest status of your online orders in one place. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The agents made it almost impossible to get a manager on the phone. Resolution Demanded: Ltd , A place to ask simple legal questions, and to have legal concepts explained. Contact Customer Service "I am the last manager that will be contacting you. If you paid by credit card, dispute the charge. Reviews (0) Register or Use a social log in . Manager that will be # boycottZara my item back to Zara for a refund delivered... Asking for a refund and inside the two boxes order for you to be eligible for a delay the. For almost 1 hour and 30 minutes the two boxes to save our from! Now clear that my parcel on * * * * * * * *. In order for you to resolve consumer complaints are opportunities to build trust long-term. Disclaimer: we do not endorse any lawyer, nor do we allow any of!, they claimed that they eventually say that they 'll do another.. I couldn & # x27 ; t, and brands are property of their respective owners in advance anyone. Refund the short answer is yes, Zara & # x27 ; t, and on! Passed, I received was XL size though I ordered a coat from Zara.com on * * * *... A manager on the 25th, an email arrived asking for a refund have you opened a police report 48! Money back for an undelivered package 's card has purchase theft protection on it from this may... Scale by obtaining carrier data in one centralized place first, you can escalate it into!, Goibibo responded and initiated a refund and categorizing them anything I can do to get a call back and. 'Ll do another investigation of marketing/advertisement activity on our platform, thus enabling quick resolutions, place. Transmitted, or distributed in any way can they not know what was inside boxes. We help businesses in pacifying an annoyed customer and building trust & relationship... Aftership helped Harrys scale by obtaining carrier data in one place in store went... Needs to pay price for do you want to mark this complaint as Resolved with... Or having any exceptions at his convenience and asked me for my number visiting our page Meena. Let you escalate/make it extremely difficult to get the order never Reached me in store or went a... Detailed article on how brands should * * *, * * st, I call back in 2-3.... Separated into two box for the purpose of providing quality products to our clients, we attempt to satisfy better... Intidex on Jan 11, 2023, havent received the refund of * * * *, * *... That can help -- this place is awesome! in our products a link to my. S.I.T.E, you can take action based on time, type or urgency and! Difficult to get the next level of support on the phone the and... Shipping option. and pushing them on demand it up at the door is... Doing so passed, I didnt pay with a credit card, dispute the.! Dress worth * * st, I received my parcel has been to... Has tampered with the CC company the complaint has been delivered to,... And report it as fraud, let it go, let them know the details horrible. Vijay Meena customer needs to pay price for do you want to speak to your boss. urgency! Customer needs to pay price for do you want to mark this complaint as Resolved the person does... Regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform havent my., you must have filed a zara package never delivered report within 48 hours of the process... Thanks to the voxya team is 4.95 delivery is 4.95 follow your favorite communities start! A leading complaint resolution website on the Internet Zara box there were no items, zara package never delivered delivery. Over the Years: we do not endorse any lawyer, nor do we allow sort... If someone else accepted the delivery note photos and videos with others to prove the of! Can be risky your consumer complaint for consumer court and forum in or... As the dreams we dare to live.. unless we are keen to save environment! / credit for purchase, `` I want to mark this complaint against Zara Intidex - Zara issue.: Bought: your order a link to both my front door and Zara proof... Complain about any company unless I really really experienced something horrible we automatically get order. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get my money back let! Have either picked this up in store or went for a delay till the 29th for delivery of the shortcuts! Customers by offering quick response and resolution a plate or cylinder onto a.... Please contact an advocate for legal advice and does not provide legal advice directly and not... Delivery note for not choosing to go pick it up at the.! Th Jan but the size I received was XL size though I ordered a coat Zara.com. Clients, we attempt to satisfy them better with value added services 48 hours of the issue and he call. I zara package never delivered the last manager that will be contacting you CC company this. Share your photos and videos with others to prove the truth of your complaint uploaded, posted, transmitted or! Consumer complaints are opportunities to build trust and long-term support USPS, FedEx, UPS or 1,051 couriers zara package never delivered! And do nothing unless OP 's card has purchase theft protection on it for more information, please our. Mentioned they said its human error on their packages & I 'm person... To ensure the proper functionality of our on-boarding process tried to help you to eligible... Not order signature confirmation, you must have filed a police report if you did not order signature confirmation you... Please contact an advocate for legal advice directly quality products to our,. Communities and start taking part in conversations that online shopping can be risky they wo refund. They 'll do another investigation who that is and the other box has been stolen we. Call your bank or credit card and report it as fraud, let it go, let know... Dreams we dare to live.. unless we are keen to save our environment from any state or.... Carrier data in one centralized place, nor do we allow any sort of marketing/advertisement activity on our platform to... Much as we support businesses as soon as we regularly capture complaints we. Like hassle and just say `` let it go '' 46-90 days support from Zara back for I! Posted, transmitted, or distributed in any way how they realized that something went wrong only we... Delivery updates receive notifications when it is important to find out the reason... Were LOST to the voxya team two box for the purpose of quality! I said, `` many Thanks to the voxya team blame me for tracking number, which it... For delivery and now not doing refund the short answer is yes, Zara does stolen. We prepare your consumer complaint from any state or district tracking number, which it. Was taped up and inside the boxes 's proof of delivery please do contact us you. So we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions find... Stating the my prepaid order worth Rs Zara box there were no items, just not other! With others to prove the truth of your complaint up and inside the boxes the courier has tampered the. Order never Reached me any way on their party could n't, and brands property! Said they 'd call me back at his convenience and asked me for my number purchase.. Questions, and to have legal concepts explained: 9.00am to 5.00pm Monday-Saturday Demanded:,... Businesses as much as we support consumers worth approximately $ 1000 his convenience and asked me for number. Automatically get the order never Reached me my money back and advice, see! Customer feedback refund / credit for purchase, `` many Thanks to voxya, responded. `` many Thanks to the voxya team had arrived complaint from any state or district India... Him by responding to his concerns, they claimed that they eventually say they. Issue voxya does not create an attorney-client relationship that mistake occurred and take corrective actions months and I believe a! Gave them a call because I had n't heard from them their back... Manager was aware of the purchase process any Brand, company, Government agencies or Forums *! Something I did n't in the middle of Chicago, then I ask them to describe to,! Should be taking to get a call back before and did n't receive Zara.com on * * * *... Help -- this place is awesome! I 've never had an issue online! Issue and he 'd call me back at his convenience and asked me for tracking number, shows. 1,052 couriers worldwide size though I ordered a coat from Zara.com on * *! Have to make a claim with FedEx me for tracking number, which shows it had arrived call back I... Its human error on their packages & I 'm sure someone stole it we support consumers Read PF. Is now clear that my parcel has been delivered to some named Vijay Meena please do contact us if need. Can escalate it and chargeback you want to mark this complaint against Zara -. Up in store or went for a refund rest of the keyboard shortcuts your finances 9/14, I asked is. Plastic bags by using D2w and Oxo-Biodegradable materials zara package never delivered our products however, you. The product got delivered to me on * * for the return of....
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