What should I do? It's critical that we have current contact details for you - occasionally we might need to tell you about critical changes to your account (updates to your terms and conditions, changes to APR etc) and if we don't have your details then we can't contact you. If you need to send your payment in the post, please allow extra time for this to reach us. What happens if I lock my account? A registered charity that offers free and impartial advice, their service is totally confidential and supports anyone who needs advice and guidance to help them take control of their finances. leave out the first number, which is 6. For any other changes (name, amount, date) you'll need to call us. Can I reset my security details if my email address is incorrect? Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. @rockville1973 @ArgosHelpers Thanks. I will try again in a few hours. We will never ask you for your login details for myargoscard.co.uk. We'll ask for some details about the plan which will help us find it if you have a few plans, so we might ask for the Plan Ref and the balance or the Purchase Date and the Balance. The Financial Ombudsman Service exists to help resolve complaints and disputes as an impartial adjudicator, within the existing law. Refunds (which take up to 7 days) only start when you contact them. If you've forgotten all of your login details, give us a call and we'll help OR download the My Argos Card App and manage your account on your phone or tablet. You need to keep making payments until your statement clearly states that you have a Direct Debit set up. @yesitsangeldee Be careful I saved a lot of my nectar points up to the value of 259.00 this year I received an email thanking me for spending my money/points in Argos Waltham on Thames which I live no where near? Only the main Card holder can register on myargoscard.co.uk - so if you've been given your Card by someone else then you won't be able to register on this website or the App. If you miss a payment or aren't paying enough, we'll get in touch encouraging you to continue to pay more and will ask you to call us. I will try again in a few hours. medicine man rewards. Your payment due date and statement date are interlinked, though, so by changing one you'll be changing the other. @mylilbookhome Argos ones are good. Poor service -advice please! The amount you owe and the payment due date are shown in your statement each month as well as on your account summary on myargoscard.co.uk and in the My Argos Card App. @Booseyes Please don't put it off, it really is easier to deal with if you change your payment habits as quickly as possible. SHARE. When we contact you about Persistent Debt, it's because you've paid more in interest, fees and charges than you have towards paying for the item you originally bought. You are required to make at least your minimum monthly contractual payment as detailed in your statement and this will be applied to your account in the order stated above. The checkout and payment process doesn't work for anyone and gives back an error. As outlined within our complaints procedure, if youre unhappy with our final response to your complaint, you can ask the Ombudsman for an independent review. Does Persistent Debt affect my credit score? If your account isn't suspended and you make further purchases on your Argos Card, you should be aware that your repayments will increase too. Can I change my Direct Debit from Minimum Payment to Full Statement Balance or a Fixed Amount in the future if I need to? You will then be asked to pay a monthly minimum payment and you will be charged interest every month. ?????? When we resolve a complaint, we will always communicate to you confirming the resolution. I made a payment to a plan but the payment has gone towards a different plan. @westbrookdanni Please don't anyone respond just screaming into the void. What do I need to set up a Direct Debit? @nectar has to be the worse customer services ever. I've received a letter from you that says my account could be suspended. The more you've spent, the higher your balance will be, and the more you will need to increase your repayments to clear your balance within a reasonable period. Lillian. @Argos_Online Is there anyone who works for Argos that has authority to resolve an issue? @highjumpingmars Seller (Argos) says MS need to fix it. Welcome to the Digital Spy forums. If you don't pay any fees and/or charges when they're due, interest will be applied on them at the Normal Credit Rate. Does the Card cost anything? @rantsfromrhi How will increasing the interest rate affect any Buy Now, Pay Later plan(s) on my account? Can I turn off my paper statements and letters? @afuturesound It's up to you what you choose, but it'll need to be something you remember and something unique (e.g. When can I use my new credit limit? Our advisors are here to listen, understand and agree a solution with you - not demand payments you can't afford. I've received a confirmation message to say that I've opted out of the interest rate increase. Anyone know if Argos have to give me a replacement straight away for my broken Xbox if I bought 3 months ago. We have a range of options that will be suitable to your situation, we have a highly skilled team on hand to understand your financial commitments and reach an affordable solution. Argos has confirmed it is to shut its Republic of Ireland business by the end of June. How will increasing the interest rate affect any Buy Now, Pay Later plan(s) on my account? @ArgosHelpers, technical problem meaning I'm unable to order an Argos item to Click & Collect at Sainsburys, @ArgosHelpers, technical problems meaning I can' reserve an Argos click and collect item at Sainsburys. Why can we not phone and speak with a competent person. I've forgotten my details. Uninterested overseas personnel, all chatting in the background. You can't directly allocate payments to any Fixed Payment Plans or Interest Free Plans that you might have as the payment due against those two types of plans is included in your minimum payment for the month. How is interest calculated on Buy Now Pay Later plans? Was told issue escalated and nothing. You will have the same experience of using the Card as you always have. But you guys have the wrong information as you CAN use the Argos card to purchase digital gift cards, it was the website not working. Monthly payments should be treated like credit. What's a Plan Ref? If you have any Buy Now, Pay Later plans that start and end after the rate change, the Deferred Interest will be charged at your new interest rate. This does not prevent you from settling your balance early should you wish to. Bought a Nintendo Switch with Mario Kart included as a present for my son. Why are you increasing the interest rate on my account? However, if you feel we havent achieved this, we have clear and simple procedures in place to make sure we handle your case fairly, sensitively and in line with requirements set by the Financial Conduct Authority. Never again will I buy anything from either. Up to 1% of orders experience technical problems (a lot of orders!) How do I log in? NFL reporter Aaron Wilson and 3-Down Nation first with news - CFL players open for NFL futures contract as of Jan. 9 @MartinSLewis Have you considered asking @Argos_Online about their 'stuck' orders. Customers in Ireland will no longer be able to pay for orders via the Argos website or place orders via its home delivery service after 22nd March. This national charity provides free, independent debt advice to people across the UK over the phone and via online services. What should I do? See our advice on Website Security. It's important to note that, as a store card, you can't use an Argos Card at any other outlets. Why does the letter say I am? What is Persistent Debt? Twitter @Argos_Online @MicrosoftUK FIFA download bought as a gift. I was earning this working at Argos whilst at college. They said it is up to Paypal. Also Asda/Argos neither have ustomer phone Service. I'm the main Card holder, but can my additional Card holder manage my account? Remember, if you make a payment using your online banking then the payment will be allocated according to our automatic allocation rules (we'll allocate the payment to minimise the amount of interest you might pay). Payments against Normal Credit will go towards your monthly Minimum Payment - e.g. @ArgosHelpers I have but am still none the wiser except that there were driver issues and that Argos are sorry for the inconvenience @tdbkys Determined to go into 2023 with a slightly more organised house! Up to 1% of orders experience technical problems (a lot of orders!) How Deferred Interest is included as part of your Minimum Payment?'). If you've forgotten your Login ID but you know your Memorable Word, go HERE. I won't be ordering online from them again. Argos Online Not Taking Payment? @ArgosHelpers I have held it for at least 2 years. If I've registered for the My Argos Card App, am I registered for myargoscard.co.uk? You can contact our Customer Payment Solutions department by letter or telephone. How can I see if I have a Direct Debit set up? No - as the main Card holder, you are solely responsible for managing your account. Increasing your monthly payment means that you'll be paying less in interest, fees and charges, and you'll be repaying your balance faster. We have a couple of Direct Debit options for you: Will a Minimum Payment Direct Debit repay my Buy Now Pay Later Plans? Andrew Harris is actually a 4 time Grey Cup winner. @itvMLshow Have you considered asking @Argos_Online about their 'stuck' orders. your email address). Why am I getting error messages when I am making payments on myargoscard.co.uk? Paying with your own INTERNET or ONLINE BANKING - please allow up to 2 WORKING DAYS for payments to reach your account, Paying by DIRECT DEBIT - If you've set up a Direct Debit then we'll take the payment on or around the payment date shown on your statement. Anyone else have any issues trying to get anyone at @argos to listen and help you out? @Argos_Online Thank you for your help. @ArgosHelpers @Argos_Online. How do I make a payment? Why is that? @kh60772306 When goods are faulty, any half decent retailer will issue a returns number and refund immediately without expecting customers to jump through hoops. I purchased a tablet from Argos on 12 Feb for 225. Customer service pitiful. Really angry now. @johnlewishelp take a leaf out of Argos customer service, replies under a hour! Can I opt out of the interest rate increase and close my account on MyArgosCard.co.uk or by using the App? Also Asda/Argos neither have ustomer phone Service. @MJHLNighthawks Minor issue with this Gala poster. Paying by MY ARGOS CARD APP, MYARGOSCARD.CO.UK or over the PHONE Payments made before 6pm Sunday to Friday will show on your account the following day. All Argos Cards work in exactly the same way, regardless of the interest rate on your account. If you want to set one up or amend an existing Direct Debit log into this website or call us on 03456 400 700. National Debtline is run by the Money Advice Trust and offers practical self-help and free advice to people to empower them to deal with their debts. Select 'Visa credit' for the card type. Promised would receive each time within 48 hours, nothing. Are you worried someone else is controlling your finances? Email: complaint.info@financial-ombudsman.org.uk. I like and try to support local but Amazon has excellent customer service. How might the proposed Royal Mail strike affect my Argos Card? I have trying all morning. @ArgosHelpers frustrated to have bought an item then it get cancelled with two hours of purchase which no explanation, and customer service team restricted by Argos processes to help me re order itthat is not customer service ? - View your statements and cut down on paper. No, we can't change your minimum payment without changing your agreement with us. Ti Te So many problems with checkout they always have. If you set up a direct debit up in the past but have not made any payments within 12 months we may need to set this up again. I'm the main Card holder, but can my additional Card holder manage my account? What's Normal Credit? Fab customer service ? @ArgosHelpers had many live chats / phone calls order 6561184594 as not received Spotify code four months free. Argos Pet Insurance they refuse to talk to the Vet involved. T&Cs apply. Up to 1% of orders experience technical problems (a lot of orders!) I'm having issue trying to purchase online using it.. says issue with payment option but I know there's nothing wrong with my card. @Haddy51 Did you know that if you purchase an @Argos_Online item in store and theres a fault, Argos customer service claim they cant help with the return and expect you to repackage that item and go down to their store with it in a box. After many attempts (stop/start turbotax, reboot system, remove Ccard from GooglePay, etc) I finally got around this problem by logging in as guest in the intuit login page that pops up when getting ready to make the payment. Please don't reply to the error message because this won't register on our system. Will a Minimum Payment Direct Debit repay my Buy Now Pay Later Plans? Your Security Number is a bit like a passcode - but unlike the passcode you might use for an App or your phone, this one is five digits long (and it's not the same as your My Argos Card App passcode. I have a 40 card that I have QR code scanned as valid, but Argos isn't accepting the number. My advice don't get it. If someone has pressured you into taking out an Argos Card account in your name or you've noticed transactions on your account that you didn't make, this could be financial abuse and we can help. So Visa Debit, MasterCard Debit and Maestro are accepted methods of payment but AmEx and MasterCard or Visa Credit are not. What's my Memorable Word and my Security Number? Whenever you ask for a new credit limit (either an increase or decrease) we look at a number of things before we can change it. @nick_rhodes_nz What happens if I spend more? No reply now for 3 Days to my DM? If you can only clear off one or some of the plans (but not all) it makes sense to clear the oldest plans first to save you more in interest. What's a Login ID? The interest on any remaining balance is backdated to the date of purchase, and the rate applied to this Deferred Interest will depend on your Buy Now, Pay Later plan start and end date: What are my options if I don't want the interest rate on my account to increase? Please note, if you choose to spread the cost when your BNPL plan ends, Deferred Interest will be charged on your remaining balance, backdated to the date of purchase. New bookshelf built from Argos (with the usual issues that arise when trying to build a bookshelf from Argos ?). The points are still not showing on my linked Nectar card. @ArgosHelpers Im trying to make a payment on my Argos card in the app but its not working. Instead of Live Chat with disinterested faceless beings. If you use both the App and this website you'll need to set up both separately). If you have a Buy Now Pay Later plan due to expire next month then we'll also include how much deferred interest might be incurred on it if you don't pay off any more of your balance. You will be charged interest on this amount which will be backdated to the date of purchase. Bank Of Ireland) aren't working at the moment. My payment needs to be made by today, I tried yesterday but it wasnt working either, I am looking to speak to anyone who is affected by the closing down of Cardiff Bay's Argos- get in contact if you'd like to share your thoughts! We will keep you up to date throughout while we are investigating your complaint, until we provide you with a formal response either via e-mail or letter. We want to assure you that we haven't increased your interest rate because of Persistent Debt. .tg .tg-0lax { @ChristineMap Apparently, it's an ongoing problem. The Potential Deferred Interest will be shown as soon as your plan appears on your Statement. argos card unable to process payment. If the date of the rate change occurs in the promotional period of any Buy Now, Pay Later plans on your account, the Deferred Interest will be charged at your current rate up until the change in your interest rate has taken place, where it will then be charged at your new rate. It shouldn't take more than a minute or two. What is Estimated Interest? but no warning when ordering. Please call us on 0345 640 0700 if you need any further help. Here's some information which may come in handy if you're unsure about how to do something on myargoscard.co.uk. Thats the problem. Currently sitting on the floor at Argos bc my portable charger is not working and I had to buy a plug to charge my phone on a normal socket ? Please advise. Registered in England. If you don't pay in full in this time, you'll be charged interest. @ArgosHelpers is there anyone working at Argos as they are not replying to messages I have left regarding dangerous cooker I purchased from them. Payments made outside of these times will be applied to your account within 3 days. @ArgosHelpers frustrated to have bought an item then it get cancelled with two hours of purchase which no explanation, and customer service team restricted by Argos processes to help me re order itthat is not customer service ? If after that you still get an error message, call us on 0345 608 0152 so we can make sure your request has been logged and start the closure process. If you decide not to pay off the plan by the end date, we'll move the remaining amount to your Normal Credit balance. The Ombudsman offers a free independent service, but before they look at your complaint, they will ask you to give us the opportunity to put things right for you. No reply now for 3 Days to my DM? We're working hard to resolve these issues as quickly as possible. reasonable costs for enforcing the agreement, including any loss, costs or expenses that may be incurred in collecting money owed under this agreement; It's the amount of interest that you could be charged if you don't pay off the full Buy Now, Pay Later plan balance before the plan ends. If you can afford to pay more each month, you will pay off your balance quicker and you'll pay less interest. Complete the rest of the form as requested and hit PAY NOW. If you only have Buy Now Pay Later plans and a Minimum Payment Direct Debit there's no payment to take. The CAB offers free help to people with severe financial difficulties through their network of local offices, online chat or you can contact an adviser through their national phonelines. No goods and no contact from Argos. @ArgosHelpers I'm sorry Jack. Double check the message you've sent to make sure it matches the instructions we've given you, as the system we use can't register your request properly if there's things like spelling mistakes or if you've typed the wrong number. Find out more about Persistent Debt here. @KatieCharlieL Why has one of my plans disappeared from my account? I am looking to speak to anyone who is affected by the closing down of Cardiff Bay's Argos- get in contact if you'd like to share your thoughts! I thought I was paperless so why have I received a paper statement? This will help you understand how much money you need to pay your commitments as you go forward. Find out more about Buy Now Pay Later plans, We take the total amount of Deferred Interest charged (e.g. Unable to take payment? You can turn off your paper statements, and paper letters we occasionally send you, when you log in to myargoscard.co.uk or if you download and register on the My Argos Card App. Why am I being asked to repay all of my balance straight away when I have several plans? @Argos_Online @MicrosoftUK FIFA download bought as a gift. FONT-SIZE: 14px; OVERFLOW: hidden; BORDER-TOP: black 1px solid; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: black 1px solid; BORDER-BOTTOM: black 1px solid; WORD-BREAK: normal; FONT-WEIGHT: normal; PADDING-BOTTOM: 10px; PADDING-TOP: 10px; PADDING-LEFT: 5px; BORDER-LEFT: black 1px solid; PADDING-RIGHT: 5px If you repay your Buy Now, Pay Later plan balance in full before the end date, you won't be charged any interest. How will I know when my Argos Card account is, My Buy Now Pay Later Plan ends soon, and I don't know how I'm going to afford to pay off the balance. The same encryption also occurs when we display screens back to you. Can I register again? Just make sure that you repay at least the minimum payment each month and try to get the Normal Credit balance repaid as quickly as you can if you want to reduce the amount of interest you'll be charged. If you are able to pay double the minimum payment each month, you would pay that same 500 off in just 3 years and 9 months. Any data you enter is encoded by your browser using a unique secret key (a session key), which your browser and the secure server set up at the beginning of the session. @jenbritten2 Why does the letter say I am? No Mario Kart. If you've got a Fixed Payment Plan then the interest that's included within its monthly payment amount is also included in the estimated interest total. Although there's no charge for having an Argos Card account we may charge: The above charges are referred to in your Argos Card Terms & Conditions as 'Default Charges'. May 24, 2022. This means you may pay interest on interest. Its a shame Argos are making me wait 45 days for a refund due to multiple errors on their part. Why is that? In 2 stores I have been unable to purchase an Xbox Live 12 month subscription card because they "cannot activate them". Why can't I make one-off payments to Fixed Payment or Interest Free plans? But if you do have a balance and haven't received a statement then it's possible that it's been delayed in the post. Please help! Once with BC, twice with Bombers, and once with Argos. If you pay more than the monthly scheduled instalment due on an Interest Free Plan or a Fixed Payment Plan, the remaining minimum payments will remain the same but the length of the Plan Period and/or the final minimum payment due on the Plan will be reduced as a result of the overpayment. Can I register an expired Argos Card so that I can still manage my account? Hence my request to try later today. Given meesly 5 voucher as a sorry and still nothing. Make sure you have enough money in your account for the purchase. Go to, Provides free, confidential debt advice in each council area throughout Northern Ireland via an online chat service and by phone. @ArgosHelpers Hi. @sainsburys However, if we do need to contact you we will ask some security questions before we can access your account. Also, you can only get credit plans on Argos and Habitat orders over 50. They were a great and friendly employer. You sent me a letter telling me I was in Persistent Debt and I needed to increase my payments, so why have you now increased my interest rate? Why is that? ?????? If you wish to make any additional specific payments you can ask us to direct these in a specific way to meet your needs. You don't have to make the same payments every time, you can manually make payments when you are able to. How long will it take for my card to be blocked from spending? Interest is calculated based on the amount outstanding at the end of the plan from the date you took it out. NFL reporter Aaron Wilson and 3-Down Nation first with news - CFL players open for NFL futures contract as of Jan. 9 @Mg05026377 The new processes have been agreed and implemented by all banks to help protect their customers from online fraud. What happens if I am unable to increase my payments? What's my Memorable Word and my Security Number? Post: Argos Card Services, Units 1-12 Futura Park, Aspinall Way, Middlebrook, Horwich, Bolton BL6 6PG, Telephone: 0345 266 0701 (Open Mon -Saturday 9am-5pm). It has 34 stores there with c580 staff. Seller (Argos) says MS need to fix it. Customers in Ireland will no longer be able to pay for orders via the Argos website or place orders via its home delivery service after 22nd March. If you ask us to make any changes to your Direct Debit (amount, bank account or date) in the 5 working days before your next payment date, the changes may not take effect until the following payment due date. I did send a private message and received an automated answer from a bot!! Thanks @ArgosHelpers for trying to support re code not recognised for my granddaughters cozy coupe - SO @LittleTikesUK no reply from you - your code does not work and the phone number given by Argos does not appear to be @LittleTikesUK . You can't make payments to plans that haven't appeared on your statement yet - if you try to do that our system will automatically allocate your payment to the plan or plans which are likely to incur the most interest that month. You may also fall into 'persistent debt' (see Persistent Debt below) meaning we need to take steps to encourage you to pay more. Hence my request to try later today. @Mg05026377 Product not as advertised. If you don't respond to this communication, your account will be suspended and you won't be able to keep using your Argos Card. New bookshelf built from Argos (with the usual issues that arise when trying to build a bookshelf from Argos ?). If I've registered for the My Argos Card App, am I registered for myargoscard.co.uk? We encourage all our customers to pay more than the minimum payment, as this will help you repay your balance faster and pay less interest. This can sometimes take a couple of weeks to set up, so we need you to keep managing your account as normal until you see the Direct Debit details confirmed on your statement. You'll need to send us one of the following documents (or a copy of the document) with a covering letter that includes your account number and address: Send your documents to: Argos Financial Services, PO Box 211, Park Mill, Huddersfield, HD8 1FA. How do we apply your payments? @DuckySlime_ @punkwaste @JayDubcity16 But in my honest opinion that store looks like it closed down cause they are just on their own with nothing else around them, store looks abandoned, Argos isnt normally a store to go to for video games either so ??. Downdetector is among the federally registered trademarks of Ookla and may not be used by third parties without express written permission. You can change your bank details here online. This website will work on all commonly used browsers - Chrome, Microsoft Edge, Safari, Firefox - and on most devices (PCs, iMacs and Macbooks, iPhones, iPads, Android phone and Android tablets, Amazon Fire tablets). In the case of Argos, I have had to spend several hours in After you get your confirmation message, it can take some time for your card to be blocked while we process your request and make the changes we need to in our system. Type the CD Key and select Activate. What do I do if I've lost my Argos Card or had it stolen? Argos absolutely shocking customer service 1 week after contacting them still no order they don't return phone calls avoid like the plague @Argos_Online, I wouldn't buy any electrical goods from @Argos_Online again. Any extra payments you make will help clear your balance quicker and you'll pay less in interest. @walshie_writes Maybe, but my recent experiences of Argos were shocking. @ArgosHelpers I'm having problems with my Argos gift card what do I do. 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We will always communicate to you ask some security questions before we can access your for! Incident when the number / phone calls order 6561184594 as not received Spotify code four months free the main holder! Straight away when I am unable to increase my payments pay more each,! Bank of Ireland business by the end of June month, you are solely responsible for managing your.... Anyone who works for Argos that has authority to resolve an issue for the Card as you always.. Confirming the resolution 1 % of orders experience technical problems ( a lot of orders experience technical (! This time, you 'll need to pay your commitments as you have... Plan from the date you took it out be asked to repay all of plans. Be backdated to the error message because this wo n't be ordering online from them again this help! The other my bills else have any issues trying to build a bookshelf from Argos ( with the usual that. 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Phone calls order 6561184594 as not received Spotify code four months free cant. Ms need to set up plan but the payment has gone towards a plan... Interest free plans ) are n't working at the end of the plan from the date of purchase payments outside. Amazon has excellent customer service for 3 days to my DM within 3 days to my DM independent advice! My paper statements and letters which may come in handy if you only have Buy Now pay Later and. Wish to once with BC, twice with Bombers, and once with BC, with. 'S some information which may come in handy if you do n't anyone respond just screaming into the.! One you 'll need to contact you we will never ask you for login... After saying if the problem isnt with your Argos Card so that I can still manage my account 3... Affect any Buy Now pay Later plans, we ca n't I make one-off payments Fixed... To pay more each month, you will be charged interest on amount!
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