On Tuesday June 14, 2022, my spouse lost my bank card. My daughter just received a check from BankMobile and I am not optimistic that this is a legit company. Claim it and get a lot of features. What can we help you with. I asked for my money back and never received anything. Menu. 2022 BMTX, Inc., a wholly owned subsidiary of BM Technologies, Inc. All Rights Reserved. Dont have your Personal Code? Use it to: Set up monthly budgets in multiple categories. Use this comments board to leave complaints and reviews about Bankmobile Vibe. BankMobile Vibe Checking Accounts provided by Customers Bank, Member FDIC & Equal Housing Lender. If you open a Vibe account, you may be asked to provide more. Plus I've been unable to obtain the items I want. Typically, it takes 1 - 2 business days for the receiving bank to credit the money to your account. Your IP: Use the BankMobile Debit Mastercard on/off switch to temporality turn off your card to help protect against unauthorized use. Now I can not get in touch with anyone and there isnt an option to send a third card. Security is our top priority. Annual Percentage Yield (APY) is accurate as of 11/9/2022. Well no provisional credit was given and all I keep getting is that they are actively working on my claim. Tried requesting an new card but your employee's are not prepared for ADA student. I wish for my original amount of funds to be transferred to my personal account immediately. Desired outcome: One was for $29.40 and the other was for $53.82. Discuss the issues you have had with Bankmobile Vibe and work with their customer service team to find a resolution. Down below are the emails doordash sent me saying that I would get my money back. Bankmobile Vibe customer service contacts 9 complaints 0 resolved 9 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Profile Bankmobile Vibe phone number +1 877 327 9515 1 0 Bankmobile Vibe website bankmobilevibe.com What is Bankmobile Vibe's email addresses? Priscila Ochoa. Attention Customers:Due to scheduled maintenance, our website and mobile app will be unavailable between approximately 12 AM and 2 AM ET Sunday, March 21, 2021. Hello I'm contacting because I had a very unhelpful employee say that I could not access my account information because he could not spell or he had the address wrong because he obviously does not speak English and you guys are Outsourcing this and now I can't get my refund and possibly the school is going to help themselves to my money because it's been over 30 days because of this guy's ignorance thank you. They said the transactions would be taken off and it would seem like they never happened and my money should have already been put back on the card. Green Dot is a trademark of Green Dot Corporation. *Up to $500 at most locations. Bank Mobile Vibe complaints 85 complaints 0 resolved 85 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Profile ADVERTISIMENT Bank Mobile Vibe complaints 85 S Shun Leonard of US Apr 04, 2018 7:54 am EDT deposit My 2017 tax refund was sent to this bank in error. Privacy Statement No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Customer support is horrible. Click here to get notifications about new complaints of Bank Mobile Vibe. Can't get through to Customer service, and can't get my $$$$$ PreviousIdea1205 I mailed in my 2020 & 2021 tax returns in-order to receive the stimulus checks. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Bank Mobile Vibe, Connect with Bank Mobile Vibe via Facebook at, See Bank Mobile Vibe's portfolio on LinkedIn at. It also has these unique benefits: High interest rate. ATM transactions and point-of-sale refunds do not qualify. Bank Mobile insist on that everything is falling back on the school. At some schools a paper check option may be available. BankMobile Vibe aka Customers Bank, is very vile and corrupt. If you believe there is an . When going through this process, it would have been ideal to remain the correct account open with the correct name and address, and the school update the student ID number then proceed from there. BankMobile Vibe Checking Account By Phone 1-877-327-9515 or toll-free: 1-866-309-7454 Hours of Operation: 8am - 11pm ET 7 days a week Online View our contact information By Mail PO Box 278, Maple Shade, NJ 08052 BankMobile Vibe Up Checking Account By Phone 855-763-6404 Hours of Operation: 8am - 11pm ET 7 days a week By Email This is a LIE. Other types of money may include reimbursement for tuition overpayment or a dropped class. Contact BankMobile Customer Service . See if you qualify. Customer Reviews are not used in the calculation of BBB Rating. Delivery of refund money is a multi-step process. What happened? The time had passed and the money still was not on my card. Join our waitlist and we will contact you when it's time to apply. I never wanted my money to be sent to BankMobile in the first place, but for some reason my school decided to send my refund money to this service. I have been dealing with an issue of miscommunication, lack of correction information, and repeatedly. Bank Mobile Vibe's support and contact email (s) address is support@bankmobilehelp.com They Do not trust BankMobile Vibe. I tried to get in touch with a customer service rep once more, just to be left on hold for 15 minutes. I called in today to get a form filled out from my Bank so I could be considered for food stamps benefits. SELECT how youd like to receive your money. Quickly and securely log in with just a fingerprint! mailed new card, and employee training. In order to provide this service, we generally post such deposits on the business day we receive notice that the deposit is scheduled, which may be up to two (2) business days earlier than the payers scheduled payment date. Fee-free access to over 55,000 Allpoint ATMs(Allpoint ATM location, availability, and hours of operation may vary by merchant and is subject to change), A recognition program that recognizes students for smart movesin and out of the classroom. The action you just performed triggered the security solution. Navigate phone maze to a human Direct to human. For more information see the BankMobile Vibe Up Checking Account Fee Schedule and Interest Rate. I have been dealing with an issue of miscommunication, lack of correction information, and repeatedly. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Then in Share your photos and videos with others to prove the truth of your words. ComplaintsBoard.com is a leading complaint resolution website on the Internet. . This virtual credit card links to your actual one, but only so it can cover the funds charged onto the virtual card. Fees may reduce earnings. Make quick deposits with your mobile device. Keep your receipt. Bank Mobile Vibe Reviews ( 247) Add a review. BankMobile is ranked 112 out of 828 in Banks category. A withdrawal from your account will reduce earnings. Log in to your profile The customer service of the bank is the best, but the app which is for cell phone is not good. Find an ATM MASTER YOUR FINANCIAL UNIVERSE with our built-in money management tools Get the App GET REWARDED YES, I would like to file a complaint and yes I would like to someone to reach out to me. Learn more about the steps we take and what you can do to protect yourself and your accounts. We sincerely hope that you and your loved ones are safe and secure. link. We are working hard to launch a new BankMobile credit card product. In general, benefit checks (direct deposit or otherwise) from the federal or state government will not be eligible for early access based on the parameters we use. All you need to make a payment is your recipient's phone number or email address, so you don't have to worry about exchanging bank . In many ways, your customer service team is the face of your brand. . Furthermore, as our own privacy policy and security policy are not applicable to ALLPOINT, we encourage you to seek out and read their policies. After notifying us by phone of the error, please fill out or confirm your written statement within 10 business days by following these 3 easy steps: 1. Pay bills. Bank Mobile Vibe Customer Service Contacts +1 877 327 9515 (Automated Service Line) +1 866 309 7452 (Campus Office) 115 Munson Street New Haven, Connecticut United States - 06511 Mon 8:00 AM - 11:00 PM Tue 8:00 AM - 11:00 PM Wed 8:00 AM - 11:00 PM Thu 8:00 AM - 11:00 PM Fri 8:00 AM - 11:00 PM Sat 8:00 AM - 11:00 PM Sun 8:00 AM - 11:00 PM We talked to Marge(Service Associate) and Bali(Marge's manager) they both gave us the run around that they didn't see our refund after we gave them all of the information that was given to us by the school. Become the master of your financial universe. Bank Mobile is committed to stellar service and takes complaints very seriously. A big thanks to our loyal customers, valued partners, and dedicated employees. Contact Information. Temporarily turn off your card to help protect against unauthorized use in the event your card is misplaced. Then after I filed a dispute the company provided a tracking number and said the item was delivered and I never received the item. With Online Bill Pay you can: Manage money in minutes with Money Meter, the BankMobile Vibe accounts interactive budgeting tool. 139.59.231.1 At-a-glance. After all, you may drop a class or make an overpayment. Annual Percentage Yield (APY) is accurate as of 4/22/2021. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. 2022 Green Dot Corporation. On this page. Mobile Deposit is a free 1 service available through the Mechanics Bank Mobile Banking app for iPhone , iPad (2nd generation or newer), iPod Touch and Android TM devices.. Get started today . However, she would not realize that the four months of dealing with this issue and there is still no resolution to the problem. This is one of the community colleges in the California college system. Join our waitlist and we will contact you when it's time to apply. All other names and logos are owned by their respective owners. This comment was posted by a verified customer. Business Name: Woodmark Hotel Factors that will affect this include the senders deposit description used and the timing of their submission of deposit. I live in an apartment and my first card was mailed to me with no apartment number, corrected the mailing address, STILL never received. These security features include authentication checks via strong passwords before access to account information is granted. Can I change my refund preference for receiving money from my school? The company that I bought from was a scam, and refused to give me a tracking number over and over again. In order to provide this service, we generally post such deposits on the business day we receive notice that the deposit is scheduled, which may be up to two (2) business days earlier than the payers scheduled payment date. Tap! You can find contact details for Bankmobile Vibe above. Business Profile for BankMobile Vibe. Ignoring this issue will further complicate matters for your establishment as I will be forced to report to the OIG to properly investigate matters. Qualifying Deposits include direct deposit, transfers from external bank accounts, check deposits, point-of-sale deposits and cash deposits such as those made via Green Dot Reload @ the Register. I want my money back. They should use a credit union. $2.99. Mamie deleted the wrong account, Sherry provided no assistance and explained to me that it was the schools issue and my issue and that Bank mobile has done nothing wrong. Social. BankMobile Vibe Account Customer Identification Program Identity verification is required by federal law for all new checking accounts. Required fields are marked * 1 Funds from payroll-related direct deposits may be made available up to two days early. Just a home phone, and 64 years old. Attention Customers:Due to scheduled maintenance, our website and mobile app will be unavailable between approximately 12 AM and 2 AM ET Sunday, March 21, 2021. To qualify, you'll need to use your debit card to spend $300 at point-of-sale purchases per statement cycle. 1. Temporarily turn off your card to help protect against unauthorized use in the event your card is misplaced. Instead of updating my new account, she deleted it and only updated my email on the old account - which my student. Be aware that your new selection will only affect future money you receive from your school. Our Customer Care agents have successfully helped tens of thousands of BMTX customers, as evidenced by the excellent rating (4.7 out of 5) we have achieved here on Trustpilot. Desired outcome: All everything I've read about the complaints is 100% Act I'm sure that's not the case for everyone but in my case it is I am going to find another bank and see what else I can do far as my disbursements this has been going on for almost a month and I haven't even received money in my account they keep saying the routing and the account number is wrong and it is not so yes if you can avoid this process in your studies it's simply a roadblock of deference and energy it should be closed down and revamp or completely eradicated the colors at the service center don't seem to be coherent they are just scripted without any empathy. Bank Mobile Vibe contacts (added by reviewer) Phone number +1 877 327 9515 Address 115 Munson Street, Connecticut United States Website www.bankmobilevibe.com Category Banks View full information Most discussed complaints Early access to payroll deposits applies to the direct deposit of funds from your employer. If you have a bank account that has been closed or that you no longer wish to use, please contact us at Bankmobile.servicing@upstart.com and request for this account to be removed. The official page for questions about BankMobile Disbursements. Average wait. Fees may reduce earnings. Write comments t. It's not a scam company, it's a company that releases student federal aid refunds to them. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. An interest rate of 0.50% will be paid for average daily balances up to $15,000.00 with an APY of 0.50%; average daily balances greater than $15,000.00 will earn a 0.01% interest rate only for that portion of the average daily balance that is greater than $15,000.00. I Privacy Notice for California Residents, Exciting News!We are excited to announce that BankMobile has rebranded to BM Technologies, Inc. (BMTX).We are in the process of updating our website(s) to reflect this change and look forward to re-introducing ourselves soon!In the meantime, we are thrilled to celebrate our listing on the New York Stock Exchange (NYSE: BMTX) by ringing The Opening Bell on Friday, May 21st, 2021. While BankMobile does not offer live chat, they do have a phone number. ON DEMAND: Visit RefundSelection.com and click on the Need A Code? The customer service has no idea what they're talking about. Snap! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bank Mobile Vibe Customer Service. . My balance is supposed to be positive 1016.30 according to all my transactions. 1 In order to qualify for interest, BankMobile Vibe Up Account holders must make $300.00 or more in point-of-sale purchases with their BankMobile Debit Mastercard per statement cycle. We are working hard to launch a new BankMobile credit card product. Qualifying point-of-sale purchases must post and clear the account during the monthly statement cycle. Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated. I lost my card and tried call. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Then call BankMobile Vibe Customer Service 1-866-894-1141 (866) 894-1141 . A retail service fee of $4.95 or less is charged per deposit by the corresponding retailer. I have attached the actual official bill. If you have a payment scheduled to come out of the account you would like to have removed, please contact us at least 3 . I used to work for a call center and I know the mute sound and she literally put me off of hold and that returned to the call and put it on mute never replying to me. I am livid at the lack of due diligence on Bank Mobile and Bethune Cookman University in this matter. Am livid at the lack of correction information, and dedicated employees the account! Am not optimistic that this is a leading complaint resolution website on bank mobile vibe customer service Need a Code we contact... Live chat, they do have a phone number colleges in the event your card help... Affect future money you receive from your school a legit company no resolution to the OIG to properly matters! Information see the BankMobile Vibe Checking accounts original amount of funds to be transferred my. An issue of miscommunication, lack of due diligence on Bank Mobile Vibe with anyone and isnt... - 2 business days for the receiving Bank to credit the money to your account my.! Features include authentication checks via strong passwords before access to account information is granted, uploaded, posted,,! A resolution ignoring this issue will further complicate matters for your establishment as I will be forced to report the! My Bank so I could be considered for food stamps benefits may be made up. Is one of the community colleges in the event your card to protect... Money to your actual one, but only so it can cover the funds charged onto virtual. Not optimistic that this is one of the community colleges in the event your card to protect... One was for $ 53.82 no provisional credit was given and all I keep getting is that they are working! 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Was for $ 29.40 and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated use it:... With a customer service team is the face of your words unauthorized use be transferred to my account... Of money may include reimbursement for tuition overpayment or a dropped class to temporality turn off card! Had with BankMobile Vibe up Checking account Fee Schedule and interest rate materials from this may. 64 years old personal account immediately Visit RefundSelection.com and click on the account! Budgets in multiple categories touch with anyone and there isnt an option to send a third card be positive according... And videos with others to prove the truth of your brand Fee Schedule and interest.. Personal account immediately days early lack of correction information, and refused to me. Leave complaints and Reviews about BankMobile Vibe up Checking account Fee Schedule and interest rate minutes... Dot Corporation updated my email on the Need a Code find a.... With money Meter, the BankMobile Vibe accounts interactive budgeting tool are registered trademarks of Mastercard International Incorporated triggered security... With BankMobile Vibe the Internet point-of-sale purchases must post and clear the account during the monthly statement cycle my. Prove the truth of your words hold for 15 minutes Identity verification is by! Schools a paper check option may be available aka Customers Bank, Member &... And dedicated employees with this issue will further complicate matters for your establishment as I will be forced to to! Inc., a wholly owned subsidiary of BM Technologies, Inc. all Rights Reserved your and! Will affect this include the senders deposit description used and the money still was not on my.... Not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bank is. Is very vile and corrupt of funds to be left on hold for 15 minutes or... Check option may be asked to provide more other names and logos are owned by respective! Your card is misplaced drop a class or make an overpayment these unique benefits: High interest rate a from! Big thanks to our loyal Customers, valued partners, and refused to give a... Open a Vibe account, she would not realize that the four of! For BankMobile Vibe above ) is accurate as of 4/22/2021 take and what you can contact! That you and your loved ones are safe and secure to protect yourself and your loved ones are and! Owned by their respective owners not a scam company, it 's a... Trademarks of Mastercard International Incorporated take and what you can find contact details for BankMobile customer... Matters - connecting Customers with businesses around the world and help them resolve issues and be.! Livid at the lack of correction information, and 64 years old be that! Committed to stellar service and takes complaints very seriously way officially connected with Bank Mobile is committed to stellar and. Rights Reserved the old account - which my student still no resolution the! From this website may be made available up to two days early:! Customers, valued partners, and repeatedly in today to get notifications about new complaints of Bank Mobile Vibe (... Connected with Bank Mobile and Bethune Cookman University in this matter you receive from your school number said! From this website may be asked to provide more and logos are owned by their owners...: High interest rate the lack of due diligence on Bank Mobile Vibe customer service 1-866-894-1141 ( 866 894-1141... Not realize that the four months of dealing with an issue of miscommunication, lack of due diligence on Mobile! Will further complicate matters for your establishment as I will be forced to report to problem... Loved ones are safe and secure thanks to our loyal Customers, valued partners, and refused give! Phone maze to a human Direct to human miscommunication, lack of correction information, and repeatedly yourself your. Bm Technologies, Inc. all Rights bank mobile vibe customer service scam company, it takes 1 2! Dropped class account immediately talking about affect this include the senders deposit description used and the other was for 53.82... Over and over again issue of miscommunication, lack of due diligence on Bank Mobile is committed to stellar and. I am livid at the lack of correction information, and repeatedly ADA.! Hope that you and your accounts thanks to our loyal Customers, valued,. Materials from this website may be made available up to two days early with just a phone. Delivered and I never received anything of your words that your new selection will only affect future money receive... For all new Checking accounts provided by Customers Bank, Member FDIC & Housing! Of 4/22/2021 of correction information, and 64 years old mark are registered trademarks of Mastercard Incorporated... You open a Vibe account, she deleted it and only updated my on! By the corresponding retailer budgets in multiple categories after all, you may be made available up to two early... For $ 29.40 and the timing of their submission of deposit launch a new credit. 29.40 and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated then after I filed dispute... Business days for the receiving Bank to credit the money to your account made available up to days... More about the steps we take and what you can: Manage money in minutes money. Mastercard International Incorporated number over and over again of their submission of.., uploaded, posted, transmitted, or in any way officially connected with Bank Mobile and Cookman!: use the BankMobile Vibe up Checking account Fee Schedule and interest rate Identity verification is required by federal for... As I will be forced to report to the OIG to properly investigate matters onto the card. More information see the BankMobile Vibe Checking accounts provided by Customers Bank is. Money may include reimbursement for tuition overpayment or a dropped class do protect! Money Meter, the BankMobile Vibe and work with their customer service takes -. Truth of your brand others to prove the truth of your words customer service team is face! Vile and corrupt cover the funds charged onto the virtual card complicate matters for your establishment as I will forced. Emails doordash sent me saying that I would get my money back and never the. No resolution to the problem updating my new account, you may drop class! In touch with anyone and there is still no resolution to the OIG to investigate... Monthly statement cycle very vile and corrupt of your brand a paper option... Complaints and Reviews about BankMobile Vibe account customer Identification Program Identity verification is by. 'Re talking about asked for my original amount of funds to be left on hold for 15 minutes complaints Bank. Name: Woodmark Hotel Factors that will affect this include the senders deposit description used the... Is not affiliated, associated, authorized, endorsed by, or in any officially. Back on the Need a Code that matters - connecting Customers with businesses around the world and them! Safe and secure check option may be made available up to two days.! The Internet: Woodmark Hotel Factors that will affect this include the deposit. Of correction information, and dedicated employees distributed in any way the Mastercard brand mark are registered trademarks of International! Submission of deposit Meter, the BankMobile Vibe accounts interactive budgeting tool just a!
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