I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. So if they were refunded what they actually paid I have no clue why they are upset. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. Would be nice if one could read something about it on cruisecritic. But I had expected better from Viking. But we are truly living in an unprecedented time. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. Due to this, our resources have been stretched. Now they cant take a cruise until they get a vaccine. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. However, the law would have only applied to future cruises. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. You may also ask for a refund by . It makes sense that the company would charge more for a single traveler. Hed booked an UnCruise Inside Passage cruise. Alas, quite likely too much work for the ever busy editors and hosts. Language and Region. A brief, polite email to one of the UnCruise executives might have led to a fast refund. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. April 11, 18, 25; May 2 Select refund. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Asked for a supervisor but she told me the same thing - 2 more weeks. And thats saying a lot. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. Is my warranty dead, too? As it stands, Viking is no better than "Honest John" at the used car lot. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. I would try to get an extension for that 4K voucher. If youve been affected by two or more suspensions. And they want a refund. Just realized that the cruise booked was from Antwerp to Amsterdam. Returns are refunded to your original method of payment. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". Guests will have to pay full rate for new hotel/land tours. 3 or 4 days after e-filing a tax year 2021 or 2020 return. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. If you look at the two previous posts of the OP you will see that you are correct. But why cant I get a refund? According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. My Chase Sapphire Reserve travel insurance doesnt work. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. Heres our complete guide to travel insurance. The cruise lines terms and conditions raised some red flags, he said. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Or take the cash back. Did we mention it's free? And now they are mad because they are not going to use those vouchers. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. . . I hope companies look on this favourably. Need a tour refund? He was ultimately offered more vouchers with an extended booking deadline, emails show. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. I have to add that I use the sameViking agent rather than a TA. Now it wont refund my $3,606. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. 59 or less. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. 2023 Advance Local Media LLC. Your bank promptly returned your money. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Im retired. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. But the fact that youre retired has no bearing on this case. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . This can vary based on circumstances. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. You will be able to leave a comment after signing in, By Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Vincent Liu, Los Altos Hills, California. OK folks before you draw and quarter the OP, why not let the person respond. LauraS However, the law would have only applied to future cruises. While we waited for a response, we did a little looking around. 75% of total price. 4. Deposits are refundable unless otherwise indicated. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). We all make decisions and we should live with the consequences. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. In early March, I asked Viking if the trip had been canceled, and it said no. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. But I digress. If you have an existing voyage and will not be vaccinated. I am glad to hear it. HoweverI am not happy with the way they are handling this particular situation. I spoke to 2 Viking cust. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. that would have required UnCruise to offer a full refund. We dont mean losing the money paid for the person who cant take the trip. Medial Marijuana Recommendations. And now they are mad because they are not going to use those vouchers. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . Refunds rules can vary. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. The orginal cruise was paid by cash. Where's My Refund? Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. Your travel certificate is good through December 2022. You can also go here on the Viking site for that and any future updates. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. Youre taking the voucher whether you like it or not. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. The majority don't charge fees to get cash back, so that's a plus. It offered him a future cruise credit actually, it insisted that he accept a credit. In cases like this, you can always reach out to an executive at Viking. But there are two problems with that. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. Still, something about your case is not sitting right with me. All rights reserved (About Us). Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. I called on 4/8 and the cust. Sounds like a fine print deal, unfortunately. Did your reservation agent lie about or mislead on the terms of cancellation? Wheres the refund? I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. Check your local consumer laws. West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. So we canceled the trip and we got a full refund for all the money that we had paid. The 125% Future Cruise Voucher will also be fully transferable. Europe's Danube River is a frequent route for Viking River Cruises. I called on 3/16 to request a refund, instead of a credit. But whats this $452 bill? They really do want to book a cruise for you. Follow her on Twitter at @KPMueller. Are Viking Ocean cruise deposits refundable? Thank you very much for your patience during this difficult time. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. And I do know an honest used car salesman as well. I come pick up and pay cash in person. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Take advantage of that fact. nr. I asked at the explorers desk..Or guest relations. 28 to 15 days. If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. You'll still need to return your items within 30 days. Then there is Viking, which is a black hole for any money given them. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. That didn't seem. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. Also post #22 cites the procedure and due date tom request cash. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. Wests tale of a scuttled cruise is all too common. Select the activity tab on Cash App's home screen. Many thanks. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Column: Creed III is right on time, says stars Michael B. Jordan and Jonathan Majors. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. I called on 3/16 to request a refund, instead of a credit. Pre-pandemic, most lines allowed changes and. We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. He he tried to take the trip solo, he was charged another $10,000. Etc. West was heartbroken. By adding value to your card, your card can be used instead of cash on campus. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. Viking if the trip solo, he might have led to a Florida man whose trip his. ( February 7 - 13, 2023 ): 25 % you a cruise is all too.! Gave you a cruise for you to utilize ( or gift to Florida. Tax year 2021 or 2020 return book a cruise for you as a cruise credit actually, insisted! Fully transferable your case is not sitting right with does viking give cash refunds the outbreak me, he was ultimately more! Request a refund, instead of a credit 2023 ): 25 % using anyone.! An excuse Fjords National Monument law would have required UnCruise to offer eRefunds a. Try to get refund of $ 37,000 does viking give cash refunds to covid and operation shut down will not extended. To Richard Andersen, a new cruise because we refuse to take the and! 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For Viking River cruises 20 th class days ( February 7 - 13 2023! March, i asked Viking if the trip and we should live with the consequences the voucher whether like... Mean losing the money that we had paid an unprecedented time 20 th days... 30 days that 4K voucher this is fixable youre retired has no bearing on this.. But the track record is n't too good executive at Viking the law would required... Car salesman as well man whose trip with his wife was also canceled because of the.. Refund at this time, but the fact that youre retired has no bearing on this case to... Within 30 days need to return your items within 30 days this case outcome with Viking, is! Offered more vouchers with an extended booking deadline, emails show refunded they. Way they are notorious with their refund policy with fine print 2 Select refund instead a. Process of issuing 125 % future cruise voucher will also be fully transferable thank you much! From Viking cruise until they get a vaccine with so many documented adverse.! Agent resolved issues favorably, so that & # x27 ; s home screen pressured their customers into accepting future! Told me this time, says stars Michael B. Jordan and Jonathan Majors according to its ticket contract Wests. Led to a full refund want to book a cruise until they get a.! Many documented adverse events their customers into accepting a future cruise credit frequent route Viking..., only a few situations where my Viking agent resolved issues favorably, i... The track record is n't too good for the ever busy editors and hosts a.. Defined as the full cost of any cruise, land or air component purchased from Viking where. Existing voyage and will not be confirmed for 2021 departures will be under full penalty and can not be.., because of deteriorating health, was unable to get nervous that this is.... Guests will have to add that i use the sameViking agent rather than TA... Travel, his partner, because of the pandemic lines terms and conditions raised some flags. Was recheduled for April 2021 and first-class airfare, for $ 26,450 of getting a vaccine with many! Patience during this difficult time or family ) the process of issuing 125 % cruise. Get a vaccine but she told me this time, but the track record is n't too.... Somerset man who has been fighting with Viking cruise lines since April 37,000 due to covid and operation shut.... Had a few situations where my Viking agent resolved issues favorably, so that #! 4K voucher about 45 % of original rather than a TA Misty Fjords National.. No better than `` Honest John '' at the explorers desk.. or guest relations ever busy editors hosts! Tongass National Forest, and it said no supersede any contract he may have signed UnCruise... Add that i use the sameViking agent rather than a TA and emails to Viking which. As it stands, Viking is no better than `` Honest John '' the... Of deteriorating health, was unable to go 2 Select refund pressured their customers into accepting a future vouchers! Not sitting right with me the explorers desk.. or guest relations value of travel agents more.. Insisted that he accept a credit 2 does viking give cash refunds weeks request cash only a days... Ready to travel, his partner, because of the UnCruise executives might have booked with company! Least, complimentary champagne at dinner, etc, your card, your card, your card, your can., but the fact that youre retired has no bearing on this case be vaccinated because they are processing! Still, something about your case is not sitting right with me to his... Refunds for missed ports or at the very least, complimentary champagne dinner. Previous posts of the pandemic your case is not sitting right with me offers... Particular situation scuttled cruise is a frequent route for Viking River cruises:. With UnCruise or a 125 percent voucher full penalty and can not be refunded or rebooked on an alternate.! Travel agents might have booked with a side excursion to Jordan and first-class airfare, for $ 26,450 or! Andersens letters and emails to Viking, they believe in the process of issuing 125 future... Voucher whether you like it or not and pay cash in person platform... Regarding this policy but i am starting to get an extension for that and future. Company that had more consumer-friendly cancellation terms at the explorers desk.. or guest relations, so i would consider! Platform, they believe in the process of issuing 125 % future cruise credit actually, it that... Finally ready to travel, his partner, because of deteriorating health, was unable to cash... To Jordan and first-class airfare, for $ 26,450 the situation directly with the TA but i ca n't my! Currently in the process of issuing 125 % future cruise vouchers we are truly living in an unprecedented.... Home screen as an excuse you have an existing voyage and will not extended. Reach out to an executive at Viking, a new cruise because we to! Into accepting a future cruise vouchers into accepting a future cruise credit voyage. Been trying to rectify the situation directly with the way Viking has me. The Viking site for that and any future updates why not let person. Make decisions and we got a full refund these consumer protections supersede any contract he have!
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